Workshop Controller

Workshop Controller

Our client is a growing and forward‑thinking automotive business, delivering an ever‑expanding range of services across electric vehicles, fleet, and mobile servicing. With a strong focus on customer experience and innovation, they are now looking for an experienced Workshop Controller to join their team in Alperton, HA0.

The Role

Reporting to the Aftersales Manager, you will take responsibility for the day‑to‑day control of the workshop, ensuring work is allocated efficiently, productivity targets are met, and high standards of quality and customer satisfaction are consistently achieved.

You will play a key role in leading, motivating, and supporting the technical team, while ensuring smooth workflow and clear communication between departments.

Key Responsibilities

• Allocate work to technicians to maximise efficiency and productivity
  
• Monitor workshop performance and ensure targets and KPIs are achieved
  
• Track vehicle progress through the workshop to ensure timely completion.
  
• Liaise with Service Advisors to maintain excellent customer communication
  
• Provide technical support to colleagues and customers where required
  
• Ensure all work is planned, scheduled, and managed effectively
  
• Maintain high standards of quality control, compliance, and health & safety
  
• Manage stock control and workshop systems
  
• Coach, motivate, and develop the workshop team
  

What We’re Looking For

• Minimum 2 years’ experience in a Workshop Controller or similar role
  
• Previous experience as a qualified technician (Level 3 preferred)
  
• Strong leadership skills with the ability to motivate a team
  
• Excellent organisation and administration skills
  
• Strong IT skills and experience with workshop systems
  
• Ability to work under pressure and meet deadlines
  
• Excellent communication skills with a strong customer focus
  
• Good understanding of workshop financial performance and profitability
  
• Full UK driving licence (max 9 penalty points)
  

What’s on Offer

• Up to £40,000 basic salary + bonus
  
• 33 days holiday (including bank holidays) plus buy/sell scheme
  
• Pension scheme & life assurance
  
• Vehicle purchase scheme
  
• Discounts on servicing, parts, and bodyshop work
  
• Cycle to work scheme
  
• Access to employee discount platform
  
• Paid volunteering day each year
  
• Structured training, development, and career progression
  
• Residential induction programme
  

About You

You’ll be a hands‑on leader who thrives in a fast‑paced, customer‑focused environment, with the drive to deliver results while supporting and developing your team.

Equality & Inclusion

Our client is committed to building a diverse, inclusive workplace where everyone is respected, supported, and able to succeed.

• Minimum 2 years’ experience in a Workshop Controller or similar role
  
• Previous experience as a qualified technician (Level 3 preferred)
  
• Strong leadership skills with the ability to motivate a team
  
• Excellent organisation and administration skills
  
• Strong IT skills and experience with workshop systems
  
• Ability to work under pressure and meet deadlines
  
• Excellent communication skills with a strong customer focus
  
• Good understanding of workshop financial performance and profitability
  
• Full UK driving licence (max 9 penalty points)
  

• Up to £40,000 basic salary + bonus
  
• 33 days holiday (including bank holidays) plus buy/sell scheme
  
• Pension scheme & life assurance
  
• Vehicle purchase scheme
  
• Discounts on servicing, parts, and bodyshop work
  
• Cycle to work scheme
  
• Access to employee discount platform
  
• Paid volunteering day each year
  
• Structured training, development, and career progression
  
• Residential induction programme