Workshop Controller

Our client, a well-established franchise-approved car dealership based in Leominster, is seeking an experienced and professional Workshop Controller to join their busy Service Department. This full-time permanent position offers a competitive package and excellent career development opportunities within a reputable dealer group operating for over 70 years.
Benefits for the Successful Workshop Controller will include:
* Basic salary of approximately £34,000 per annum, with performance-related bonuses reaching £40,000 on-target earnings
* Paid overtime at time and a half
* 30 days annual leave, including bank holidays
* Access to manufacturer and in-house training programmes, including electric and hybrid vehicle courses
* Staff purchase discounts
* Long-term career prospects with a family-run business with a legacy spanning over 70 years
* Workplace pension scheme
Duties:
* Managing day-to-day operations of the workshop team, including 8+ Vehicle Technicians and apprentices
* Ensuring efficient workflow distribution idolising team skills and capabilities
* Communicating with the Service Manager to implement the best workshop processes
* Overseeing customer vehicle progress, liaising with service reception to ensure customer satisfaction
* Monitoring workshop performance against KPIs and identifying areas for improvement
* Planning and scheduling work allocation, balancing workload and skills
* Identifying training and development needs within the team
* Maintaining workshop standards in accordance with health and safety regulations
* Ensuring adherence to brand service requirements and customer satisfaction indicators
* Supporting the team to deliver high-quality repair and service standards
Requirements for the Workshop Controller position:
* Previous experience as a Workshop Controller or in a similar managerial role within an automotive service environment preferred; training will be provided to suitable Workshop Controllers
* Proven track record in an automotive aftersales role such as Vehicle Technician or Service Advisor
* Strong organisational and team management skills
* Excellent communication and interpersonal abilities
* Results-oriented with problem-solving and decision-making skills
* Focus on quality, reliability, and customer satisfaction
* IT literacy; experience with CDK/Kerridge systems advantageous
* Hold a valid UK driving licence with minimal points
* Reside within reasonable commuting distance of Leominster
If you are a highly motivated individual looking to progress your career in automotive management, this is an excellent opportunity to join a reputable dealership with long-term stability.
Contact Josh Buck, Automotive Recruitment Specialist at Perfect Placement covering Leominster and Herefordshire, today to discover more about this fantastic Workshop Controller opportunity.
Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job, let us help you find the one to take the first step towards your dream Motor Trade career
Only candidates based in UK and eligible to work in UK are allowed