Workshop Controller- Coventry

Midlands Truck and Van are the approved Mercedes-Benz commercial vehicle dealership representing the West Midlands & Shropshire areas. We are proud to offer New Van & New Truck Sales, Used Van & Used Truck sales and Aftersales solutions including 24hr servicing and parts availability. We are located at Birmingham, Coventry & Wolverhampton.

KEY PURPOSE OF THE JOB:

• As the Workshop Controller, you are fully responsible for planning, controlling, and delivering overall workshop performance.


• You are the skilled interface between the workshop and the customer.


• You have a significant impact on customer satisfaction and make a considerable contribution to the success of the Fleet Workshop department.


• You manage, lead and organise the workshop team and associated resources.


• You identify training needs for the workshop team with your line Manager.


• You ensure all company and manufacturer related processes, standards and legal obligations are met

ACCOUNTABILITIES:

• Active participation in meetings to review scope of pre-planned work ensuring consistent workloads for the workshop .


• Accept the Repair Orders, review and organise work ensuring all resources are fully utilised.


• Issue and explain Repair Order specifics, completion deadline and any customer specific requirements, taking into account the necessary skill level.


• Monitor repair status and co-ordinate any additional work with the customer if the identified work exceeds the original deadline or further authority is needed.


• Highlight and review all Vehicle Off Road cases daily to ensure vehicle downtime is minimised.


• Conduct daily review of scheduled work to ensure all relevant resources are available.


• Adjust resource planning in the Dealer Management System to ensure additional hours are assigned or dependant resources secured.


• Review and approve completed Repair Orders with respect to all repair operations and compliance documentation.


• Handover all necessary documentation to allow the Customer Executive to explain works completed.


• Ensure availability of workshop equipment and tools and monitor their correct usage as specified in working instructions.


• Monitor compliance in relation to legal requirements within the workshop relating to health and safety and the environment.


• Conduct performance evaluations to determine training requirements.


• Support the team to improve repair quality and working practices to maximise workshop performance.

SKILLS & EXPERIENCE REQUIRED FOR THE JOB:

• Experience in an operational service industry involving high customer expectations.


• Experience leading and developing a team.


• Experience in customer contact and supplier management.


• Technical knowledge gained through technical qualification or relevant experience.


• Understanding of the connection between quality, customer satisfaction and business success.


• Understanding of connected vehicles.


• Basic computer skills as well as general business knowledge.

Hours:

8:00- 18:00 Monday to Friday.

1 in 4 Saturdays 8:00- 13:00

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

At Midland Truck and Van your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please follow the link: https://www.midlandstruckvan.com/content/uploads/docs/GroupPrivacyPolicyStatementV2.pdf

A NOTE FOR RECRUITMENT AGENCIES:

Midland Truck and Van and all group companies do not accept speculative CVs. Any unsolicited CVs received will be treated as the property of Midland Truck and Van and your Terms & Conditions associated with the use of  CVs will be considered null and void.

We have an experienced Talent Acquisition Team in place who are ready and willing to work with you, but do not send CVs unless explicitly requested by the Talent Acquisition Team in respect of a specific vacancy. Unsolicited CVs sent in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy will be considered a “free gift”,  removing all liability for fees and will in no way establish any prior claim by your company to representation of that candidate. Submission of unsolicited CVs to us by your company will be deemed acceptance by your company of these terms, and agreement by your company that these terms are the totality of any commercial or contractual relationship between our companies in respect of the candidate(s) whose unsolicited CVs were thus sent.

Req ID: 1437