Workshop Manager

Workshop Manager | Surrey Quays | £30,000 to £34,000 + Bonus

Are you a skilled Bike Mechanic or Technician looking to step into a retail management role? We're hiring a Workshop Manager to lead a thriving bike repair workshop based in a busy retail environment in Surrey Quays. This is the perfect opportunity for someone ready to combine hands-on technical work with leadership and customer service.

What's in it for you?

• Salary from £30,000 to £34,000 depending on experience
• Monthly and quarterly bonus scheme
• Permanent contract - no zero-hour terms
• 30% staff discount
• Cycle to work scheme - 25% off a bike of your choice
• Cytech qualification support and leadership development
• Access to a full internal training programme and development academy
• Career progression within a fast-growing retail business
• Regular team sports, socials and wellbeing events
• A friendly, supportive, and active team culture

About the Workshop Manager role:
You'll take ownership of the workshop's day-to-day performance - overseeing repairs, leading a small team, and making sure every customer leaves happy. You'll balance your time between high-quality technical work and managing workshop operations, coaching team members, and driving service standards.

This is a people-focused, hands-on retail manager role where you'll work closely with both customers and colleagues. You'll also support our sustainability mission by helping extend the life of bikes and products through repairs, recycling, and reuse.

Key responsibilities:

• Leading and motivating a team of mechanics and technicians
• Delivering outstanding customer service in a busy retail setting
• Carrying out and overseeing complex repairs and diagnostics
• Managing workshop systems, stock levels, and performance targets
• Coaching team members and supporting their development
• Promoting sustainability through repair and reuse
• Acting as a key part of the store's retail leadership team

What we're looking for:

• Previous experience in a senior mechanic or retail manager role
• Cytech Level 2 (or equivalent practical experience) is a bonus
• Confident diagnosing faults and leading repair quality
• Strong communication and team leadership skills
• Highly organised, with a good understanding of workshop systems and stock
• A people-person who thrives in a dynamic retail environment
• Someone who cares about sustainability and making a positive impact

If you're ready to step into a rewarding retail management role and lead a workshop where you can make a difference, apply today and take your career to the next level.

Zachary Daniels is a Niche, National & International Recruitment Consultancy.

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