Workshop Service Advisor, Poole

U-Drive are recruiting for a positive and proactive Workshop Service Advisor to join the support team at our highly reputable Poole Workshop. Working alongside a professional and close-knit team, you’ll be the face of the business in dealing with all customer queries from quotes and bookings through to taking payment. You’ll be working a 40-hour week on a rolling rota to include some Saturdays.

About the Role

As part of our Workshop Service Advisor team. You’ll have day to day customer interactions, both face to face and through formal business communication (phone & email). This role will see you liaising with multiple Head Office departments alongside our Branches and members of the general public.

Core Responsibilities

• Act as the primary individual in answering incoming phone calls for the department, always providing the exceptional level of customer service that is expected at U-Drive
• Field all incoming telephone, email and in-person enquiries with prompt response times, with a friendly and professional tone
• Take booking for MOT slots, managing the MOT booking system effectively and optimising MOT lane utilisation to maximise department efficiency and profitability
• Accurately input data and information into booking system
• Processing of invoices and taking payments as appropriate
• Provide quotes for customers based on job requirement
• Check that Job Cards and Service Maintenance and Repairs are being raised and processed correctly and in a timely manner
• Order parts from approved suppliers, keeping track of cost and availability
• Maintain and update Health & Safety records for the department, complying with regulation
• Maintain the office and reception space in a clean, tidy and customer friendly way

About You

Successful candidates should demonstrate the following skills and competencies:

• You’ll be a naturally sunny individual with strong problem-solving capabilities, whilst always providing a high-quality customer experience  
• You’ll have knowledge of managing various payment systems, including credit card payments, internet sales and cash handling
• You’ll understand the importance of responding promptly and effectively to all customer queries, aiming to continually better the service and customer experience provided
• You’ll have excellent written and spoken communication skills, able to communicate effectively and appropriately with a range of individuals in various working circumstances
• You’ll be a proven team player with a can-do attitude and an honest and trustworthy nature
• You’ll be comfortable prioritising tasks and managing multiple requests
• You’ll be proficient with Microsoft Office suite

About Us

U-Drive are an established family-owned vehicle rental company with a 42-year legacy, operating over 4,000 vehicles across daily rental, contract hire and leasing fleet in the UK. Our commitment to excellent service extends to both business customers, and private hirers. With strong core values stemming from integrity, responsibility and respect, our collective team pull together to deliver ‘exceptional’ to our customer base time, and time again.

What we Offer

• 30 days annual leave (inclusive of bank holidays), increasing with length of service
• Employee discount on U-Drive rental vehicles, including discounts for friends and families
• Employee Discount Program offering savings on over 3,000 retailers
• Employee Assistance Program in partnership with Health Assured
• Company-sponsored training and development opportunities
• Free yearly MOT, on-site parking where available

​Apply now and let our Recruitment Team reach out to discuss your application. We're committed to a policy of equal opportunity, ensuring that everyone has a chance to shine at U-Drive!