Workspace Manager

As Centre Manager for a brand new co-working space, you will be the primary point of contact for all members, guests, and visitors, playing a critical role in shaping an exceptional member experience. Reporting to the Area Operations Manager, you will oversee daily operations, community engagement, and service delivery to foster a dynamic, welcoming, and productive coworking environment.

You will lead a site team and collaborate closely with the sales, marketing, and operations departments to ensure a vibrant and smooth-running workspace. Your commitment to outstanding hospitality, operational excellence, and community-building will be at the heart of the centre’s success.

• Act as the central point of contact for all member needs and queries, providing timely, solutions-focused support.

• Build strong relationships with members to foster a thriving, inclusive community.

• Lead the onboarding process for new members, ensuring a smooth and welcoming experience.

• Plan and deliver a calendar of engaging member events, wellbeing initiatives, and networking opportunities.

• Work with marketing to increase social media visibility and member engagement online.

• Facilitate introductions between members to support collaboration and business development within the space.

• Manage member communications including newsletters, weekly updates, and digital platform engagement.

• Develop local partnerships to provide exclusive perks, discounts, and benefits to members.

• Stay up to date on local competitors and market trends to keep your offering relevant and competitive.

• Conduct professional, informative site tours for prospective clients.

• Collaborate with the sales team to support occupancy goals and maximise the potential of the space.

• Represent the brand with energy and professionalism at all times.

• Oversee the day-to-day running of the centre including front-of-house, cleaning, maintenance, and third-party contractors.

• Ensure the workspace is always presented to the highest standard and ready to welcome members and guests.

• Support compliance with health & safety, security, and company policies.

• Manage building access systems and member technology platforms (e.g., CRM, access control, community apps).

• Cover staff absences and provide flexible support to team members as needed.

• Liaise with the Area Operations Manager to report on performance, service standards, and member feedback.