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A temporary vacancy has arisen within our Earthmoving Aftersales department in Bathgate for a Service Administrator – 12-month fixed term contract.
The role contributes to the success of Liebherr-Great Britain Earth Moving After Sales department by providing office support services and administrative activities for all team members. Consistently delivering effective administrative, customer service and interpersonal skills, the job holder will play a key role in supporting the team’s objectives in line vision of the business whilst working within the Company’s key result areas, Business Performance, Customer Focus, People and Teamwork, Leadership.
Your Responsibilities
• General office duties including operating office equipment, preparing photocopies, sending and receiving emails / faxes, answering telephone and taking messages where required.
• Opening new job processes as actions requests come in from internal and external customers.
• Maintaining an effective filing system.
• Controlling over processes and procedures related to warranties.
• Monitoring and checking of Engineers timesheets, reports completion by Field Service Engineers / Workshop Engineers to ensure customer is invoiced correctly.
• Ensuring all documentation for engineers is actioned and collated as required.
• Responding promptly to internal and external customers, knowing who to approach for additional support and assistance.
• Working as a member of the team assisting and supporting department colleagues as well as other departments if required.
• Covering tasks when parts co-ordinator is on annual leave.
• Pro-actively contributing to departmental meetings.
• Suggesting ways which will enhance the effectiveness and efficiency of administrative functions, system processes and procedures.
• Maintaining a relationship with internal Liebherr-Great Britain departments to ensure smooth and efficient business operations.
• Managing personal time schedule and productivity.
• Initiating, follows up and achieves tasks requested by other colleagues in the team.
• Providing support to the After-Sales Manager and their direct reports for the efficient running of the After-Sales department.
Your Profile
The successful candidate will require the following:
• Able to demonstrate previous experience in a similar role and / or industry
• Good communicator at all levels (verbal & written)
• Ability to use own initiative and demonstrate ability to work effectively in a pressurised environment.
• Computer literate and able to demonstrate the use of relevant IT systems. (Microsoft office, Word, Excel).
What we offer
• The opportunity to work with an industry-leading manufacturer.
• Secure and progressive work environment.
• Competitive salary and benefits.
• Training and personal development.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.
One Passion. Many Opportunities.
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