Zara Home High Street Kensington Deputy Manager

Job Title:

DEPUTY MANAGER

Full time Position

Reporting to

General Manager

Purpose

To assist and support the General Manager in the running of a store or a department in line with company objectives and ensuring company standards. To supervise the shop floor and coordinate staff activity.

    Customer:

•       Has a full customer care focus, overseeing team training to ensure customer care standards are always high to build customer loyalty.

•       Resolves possible conflicts with customers, always prioritising  customer satisfaction.

Processes:

•       Ensure the stockroom is efficiently organised.

People:

•       Manager people: recruitment, absenteeism, feedback, conflict resolution, motivation.

•       Manage in-store time budget effectively. Set the ideal rotation by ensuring we have the right people at the right time in each position.

•       Focus on productivity by monitoring processes and taking corrective action when necessary.

•       Monitor the onboarding plan for new hires, managing team development, store succession planning and performance.

       Product:

•       Help boost store sales and performance

•       Analyse daily sales rankings, new product performance, zero-sales items, and subfamily weight distribution planning adjustments based on furniture profitability, adapting product placement to store needs and available stock levels.

•       Analyse and cross-check data with their store profiles and sales.

•       Monitor sales by ambience, tables and furniture to get the most out of the stores strategic sections.

•       Ensure that cleanliness and tidiness protocols are always followed in the store.

•       Perform the Store Manager’s duties in their absence.

Health and Safety

•       To ensure good housekeeping is maintained throughout all areas in the store and to communicate with the management team in case and incident happens

•       To be aware of the risks employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them

•       To know who the appointed First Aiders are in the store and to understand and promote the role of the Safety Champion

Skills and Attitudes

•       Forward planning skills

•       Commercial awareness

•       Numerate and Articulate

•       Strong organisational and time management skills

•       Goal orientated:  to be oriented to carry out a good job and achieve or even exceed goals

•       Flexibility and problem solving ability

•       Has initiative to identify problems and opportunities to be proactive

•       Ability to handle pressure and react quickly to situations. Uses initiative to make timely decisions in challenging conditions and circumstances

•       Excellent communication (both verbal and written) and interpersonal skills

•       Takes ownership of self-development

•       Self-motivated and ability to motivate others

•       Tenacious and resilient

What we offer:

In addition to a competitive salary, you will also receive 25% discount to buy the latest trends in any of our brands, company pension scheme, holiday allowance of 28 days and a ‘More For Less’  benefit package where you can find a wide range of discounts.

Our internal talent is our greatest asset and we are proud of offering internal promotion programmes where you will find opportunities to grow, e-learning and training programmes - we never stop learning! Social projects to get involved in and contribute to a better society and much more!

We are committed to ensuring that our recruitment processes are barrier free and as inclusive as possible to everyone .This includes making adjustments for people with disabilities or long term conditions.

INDINDITEXSM