Zendesk Specialist - AI Integration

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Zendesk Expert
Type: Contract
Compensation: $100–$200/hour
Location: Remote

Role Responsibilities

• Evaluate the effectiveness of Zendesk's AI agent in real-world applications.
• Provide insights to improve AI model outputs and enhance customer support experiences.
• Collaborate with teams to refine AI training data and ensure high-quality performance.
• Work independently and asynchronously to meet project goals and deadlines.
• Develop strategies for optimizing AI agent deployment and usage.

Qualifications

Must-Have

• Experience with Zendesk's AI agent.
• Strong understanding of AI-driven customer support systems.

Application Process (Takes 20–30 mins to complete)

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
• For any help or support, reach out to: [email protected]

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.