Operations Assistant

ARMANI OUTLET - BICESTER VILLAGE - OPERATIONS ASSISTANT

About us: Join us at Armani Outlet Bicester, where luxury meets affordability. Discover timeless pieces and modern staples for men and women, all reflecting the impeccable craftsmanship and Italian design synonymous with the Armani brand.

The role: To be a support role for the stock controller and all store operational processes, ensuring all tasks are completed efficiently according to company standards. Being available to support both back of house and front of house tasks according to the store’s needs.

Responsibilities:

• Proficient operation of the till system, including setup, maintenance throughout the day, and end-of-day closure.
• Organize admin processes, such as consignments, inter-store transfers, and collaborate with the stock controller on end-of-season returns and stock organization.
• Manage client repair processes and aftersales, handling both client-facing and logistical elements.
• Supervise the store email inbox, ensuring prompt responses.
• Oversee omnichannel operations related to Armani.com, coordinating with the stock controller.
• Maintain awareness of licensed product ranges, including sunglasses, watches, and jewelry.
• Replenish cash desk, packaging materials, perfumes, testers, and licenses to uphold high standards.
• Maintain impeccable housekeeping in stock rooms and around the cash desk.
• Understand product categories and ensure proper storage and organization in stock rooms.

Requirements

• Previous stock controller experience in retail is essential
• Thorough understanding of the till system, banking, cash handling, and procedures
• Experience with inventory shrinkage targets to maintain organizational standards
• Motivated individual with a positive attitude
• Strong commitment to luxury customer service and store standards
• Excellent communication skills with colleagues and management
• Highly PC literate, experienced with modern integrated computer systems
• Good organizational and administration skills, with a sense of responsibility

Benefits

• Competitive salary and incentives scheme.
• Employee discounts on Giorgio Armani products to fuel your own fashion journey.
• Training and development opportunities to grow your skills and advance your career.
• Immerse yourself in the world of luxury fashion with a globally recognised brand.
• A vibrant and inclusive work environment where creativity thrives.

As an equal opportunities employer, Giorgio Armani is committed to treating all current and prospective employees equally. We do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from various backgrounds to apply and join the Giorgio Armani family.