Retail Sales Stylist

Senior Stylist - Full Time 37.We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this. Our senior stylists are the fundamental link between our products and customers, delivering exceptional customer service based on great product knowledge, selling skills and styling, but also through being a role model to the rest of the stylist team. As a senior stylist you will have the opportunity to take ownership of running a floor or department, opening and closing the store, and assisting the management team in merchandising to create an engaging shopping experience. You will also support handling first line customer enquiries via our online customer service system, with the remainder of your time being spent with in-store customers. Our senior stylists will have spent at least a year in a stylist role with us already, mastering all aspects of the stylist role across product, proposition and people and demonstrating fantastic customer centric service every day. You will be consistently demonstrating the brand values and ambition to progress at AllSaints. This role will challenge you to the next stage in your career and encourage your development through a wider scope of remit and opportunities. You will be responsible for the opening/closing of the store, demonstrating confidence with cash handling, keyholding and security, deploying the team according to your store’s floor plan and delivering team briefs You’ll make sure all daily tasks and requests are dealt with accurately and quickly, adhering at all times to company policies and procedures actively collaborating and sharing our values with the stylists You will implement best practice and ways of working within the store, mentoring new joiners to the team and demonstrating the AllSaints way of working You will support the brand leader and store manager with any management responsibilities, ensuring that the back of house operations are completed and standards maintained Learn and understand how shift rotas are organised and deployed, acting as a point of contact for any general queries from stylists if they need support Identify selling opportunities by actively approaching all customers with the intention of building rapport, influence styling and closing the sale You will handle and respond to first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system You make use of all available training material to confidently display a thorough product knowledge so that you are able to sell the AllSaints brand to the customer and upskill the stylist team Ensure immaculate presentation of the store at all times in terms of cleanliness, organisation and merchandising of both the sales floor and back of house areas You will be confident in your ability to influence and coach team members in order for them to maximise their growth within the brand You will be able to create an environment where you inspire others and work as one team to deliver an exceptional brand experience consistent with our brand values You will be predominantly store based with between 30 and 50 percent of your time spent on online customer service delivered either within the store or from time to time on a work from home basis You will need to have spent a minimum of a year in a stylist role at AllSaints before progressing to the senior stylist role You will be seen as a role model, already delivering great and consistent performance at stylist level with the ambition to step up into line management in the medium team you'll be processing a lot of transactions and store deliveries using our in-store digital tools and responding to customer queries using our online customer service system The stylist team trust you to escalate any minor store or people issues you are able to quickly adapt the shop floor and focuses to meet targets and deliver exceptional customer service You love fashion! Our standalone store in Cardiff, Wales has been open since 2009 and usually trades from 09:00am - 20:00pm (subject to seasonal change). Set near the historical Cardiff Castle, our team are passionate about fashion, and go above and beyond to share this with our customers. Store Location . A generous wardrobe allowance so that you can wear our beautiful clothes to work each day Potential to earn more from our team commission scheme We are a disability committed certified employer Employee discount for you to spend with family and friends Up to 2 years service 33 days (25 days + bank holidays) Over 2 years service 36 days (28 days + bank holidays) Access to dental cash plan & free virtual GP appointments through Aviva UNUM employee assistance helpline Life assurance cover Access to discounted gym membership and corporate discounts Free, confidential, wellbeing and lifestyle support with Retail Trust Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause) Dedicated mental health support from our mental health first aiders Eye care vouchers, season ticket loans and much more! #Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand. We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us. If you need any support or adjustments during your application, please get in touch with us and we are happy to help. #