Retail Deputy Manager

Job description

As a Retail Deputy Manager you’ll help keep your store running like clockwork, working in partnership with the Store Manager. Leading by example, you will help your team unlock their potential by inspiring our customers to read, learn create and play more, through creating unforgettable moments, smiles on faces and products to go home with to craft memories they’ll cherish. Taking the helm when the Store Manager is unavailable, you'll captain the ship taking responsibility for the team, store standards, customer experience and commercial targets. Please see employer website for full job details & person specification..

Responsibilities

• Customer Service Team development
• Sales driving Merchandising

Skills and Qualifications

Essential Skills

• Customer Service Retail management Team development

Further Information

We recognise that our Team Leaders/Deputy Managers are our future Store Managers and beyond. So, we’ll actively support your personal development and career progression. Your mission: Stand-in for the Store Manager, taking responsibility for all metrics and the team if they’re away. Foster a store atmosphere that's enjoyable, welcoming, and inclusive. Demonstrate progress in driving retail sales and achieving high performance across all key performance indicators (KPIs). Striving for fantastic sales and high performance across all KPIs. It's not all about numbers. Your store will shine with excellent standards and impeccable merchandising. From cleanliness to pricing, you'll make sure everything is picture-perfect. Lead and coach the team by working shoulder-to-shoulder to provide an outstanding retail experience, ensuring each customer is delighted and inspired. Utilise your product knowledge and charm to introduce additional offerings. You'll be a merchandising master, effortlessly placing products in both planogrammed and non-planogrammed spaces.