Retail Director

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posted on Posted 2 Days Ago

job requisition id R88633

Position Summary

Samsung is looking to embark on a new chapter within our retail strategy. Our ambition is for Samsung KX and Premium Retail to become iconic destinations to discover and experience a fusion of London’s hottest culture in a premium environment. Open to all, powered by Samsung’s connected innovation. The spaces will neither look, nor feel like traditional stores (or SIS) but should celebrate the possibilities of our technology. It will focus on the customer experience - not just the product - to tap into people’s passions and tell our story in ways that connect emotionally with consumers. These spaces will be the embodiment of “One Samsung” and will bring all product categories under one roof for customers to explore.

Position Summary

Samsung is looking to embark on a new chapter within our retail strategy. Our ambition is for Samsung KX and Premium Retail to become iconic destinations to discover and experience a fusion of London’s hottest culture in a premium environment. Open to all, powered by Samsung’s connected innovation. The spaces will neither look, nor feel like traditional stores (or SIS) but should celebrate the possibilities of our technology. It will focus on the customer experience - not just the product - to tap into people’s passions and tell our story in ways that connect emotionally with consumers. These spaces will be the embodiment of “One Samsung” and will bring all product categories under one roof for customers to explore. The focus is to lead Samsung’s Retail strategy, by introducing new initiatives that communicate the benefits of our products to our current and future consumers’ lives. Our team is on a mission to transform physical retail and introduce omnishopper solutions that improve the customer journey. The successful candidate will be joining a newly formed team, who are working with the ultimate goal of developing the best experience possible for building our brand love and helping consumers do what they can’t. This will innately bring massive reward and the chance to be a part of something unique in the UK and ultimately across the whole of Samsung globally.

Role and Responsibilities

• Develop and lead the first ‘One Samsung’ Omnichannel Retail strategy for Samsung UK

• Establish Samsung KX and Premium Retail sites as industry-leading Retail environments

• Build innovative retail experiences that exceed our customers’ expectations both for Launches and in-life

• Create new trail-blazing retail propositions, based on consumer and industry trends

• Accountable for P&L including Total Revenue growth of Samsung KX, Harrods & Selfridges (Click & Collect, Attribution, CX, Microsite)

• Create a bold “Centre of Excellence” and blueprint to support our Channel partners, including Retail Innovation, Design, Operations

• Develop and own the Business Intelligence strategy and enhance internal Retail Insights capability and develop an Insights hub

• Review and enhance the customer journey and services, in collaboration with DTC and CX team

• Develop online-offline strategy to drive conversion, Samsung KX, Harrods & Selfridges

• Achieve the service standards and improve the overall consumer experience to ensure C-SAT, NPS and Mystery Shop uplift

• Lead the team to deliver exceptional retail design and in-market execution with Channel Partners, ensuring compliance

• Work with the Digital & Social Media Marketing leader to bring best-practice omni journey to our Channel Partners

• Primary PIC for S.com BSD (UK), EO & Global D2C Retail, develop and lead concepts and case studies to be used as best-practice / Global roll out – be viewed as a “Spotlight Market”

• Accountable for enhancing our agency approach for staffing, design and operational partners, ensuring stand-out delivery and agency performance scoring

• Set and lead the Retail team people strategy and empower team to deliver stand-out results across GTM, Operations and Data

• Bring inspiration and fresh thinking, to push the boundaries, pilot new innovations and achieve global firsts

Skills and Qualifications

To be successful, you will possess the following skills and attributes:

• A bold leader who can inspire others

• Experience in a director/key leadership role

• Extensive Retail Marketing Experience; ability to set a clear vision, strategy, goals and plan of action

• Operational Experience of what it takes to lead a successful P&L and Brand Retail space & premium “shop-in-shop”

• Track record for development and in-market execution of engagement-enhancing retail design

• Experience of delivering meaningful retail innovation

What does success look like?

• Viewed as a trusted expert partner by the Leadership Team and Marketing Directors

• Excellent collaboration with DTC, CX and Channel teams

• Total Revenue growth

• Customer Satisfaction scores improvement

• Top performing team and agency performance scores

• Viewed as best-practice, with concepts rolled out across partners (SES/ Channel) and adopted at a Samsung Global level

Benefits of working at Samsung include

• Hybrid working - 3 days in the office and 2 days at home per week

• Bonus scheme linked to individual, team and company performance

• Car allowance

• Private medical – family cover

• Income protection

• Enhanced pension contribution

• Three volunteering days each year

• Flexible benefit portal and contribution of £55 per month - including travel insurance, gym membership, season ticket loan, Tastecard, dental insurance and more

• Holiday - 25 days plus bank holidays and an additional day off for your birthday

• Access to discounts on a wide range of Samsung products

• Access to a discount shopping portal

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Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969 , Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at ( ).