Retail Steward

Title Retail Steward Location Stonehenge, Amesbury, Wiltshire, SP4 7DE Salary £11.73 per hour / Full Time (36 hours per week) or Part Time, including weekends / Fixed term with the possibility of becoming permanent Job type Fixed Term Contract Ref 15555

We're the organisation that looks after England's most important buildings and monuments, making sure our country's amazing history is available for everyone to enjoy. From world-famous prehistoric sites to grand medieval castles, Roman forts to a Cold War bunker, we bring the history of England to life.

Previous retail experience? Helpful but not essential. What is important to us is a passion for people and excellent customer service. We want our staff to enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience.

We are looking for Retail Stewards to join our team on a 6 month fixed term (with the possibility of becoming permanent), preferably full time basis, working 36 hours per week. Part time can also be considered. All roles will include regular weekend and Bank Holiday working. Our rosters consist of early and late shifts (covering 6.30am to 8pm in the summer).

We have an excellent track record in offering both young people their first experience of work or those looking for a new challenge, a role where every day is different.

This is an incredible opportunity for you to work at one of the most visited and important prehistoric sites in the world. At Stonehenge we welcome over 1 million visitors a year from all over the world.

The retail team is a highly successful team delivering exceptional customer service and commercial targets in a busy and challenging environment.

The Benefits

- Salary from £11.73, depending on skills, experience and location

- 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years

- Matched pension contributions up to a maximum of 10%

- Flexible hours

- The opportunity to progress your career within the heritage sector

- Subscriptions to professional bodies

- Free access to all English Heritage sites for you another adult and up to 6 children

- 25% discount in our shops and cafes

- Enhanced Maternity/Paternity/Shared Parental leave

- Options to buy additional leave

- An inclusive working atmosphere where everyone from all backgrounds, religions and with different needs will be supported

- Opportunities to go to some of our great live music or history events

What's more, as part of our charity bringing history to life, you'll be supported and encouraged to share your ideas, inspire others and make a difference to the way England's rich past is experienced.

As a Retail Steward you will proactively employ excellent customer service to make a visit to the shop an essential part of an exceptional day out.

In a busy and fast paced environment you will engage with our visitors on the shop floor and on tills. You will maintain a tidy and inviting retail space by keeping the shelves well stocked and offering comprehensive product knowledge on request.

Joining us as a Retail Assistant you will need exceptional customer service skills and the ability to work in a very busy retail space. Your friendliness and willingness to engage will be key. You will be an excellent communicator with an open and friendly attitude. Previous retail experience would be useful but not essential.

Find out more about us and what we do here, -us/ here. Meet some of our People and hear about why they enjoy working with us here

Everyone is welcome at English Heritage. We are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our heritage is inclusive, exciting and accessible. We continually look for new ways to promote the past in a way that is inclusive to all and that celebrates the cultural diversity of England's heritage. By joining us, you will be part of a charity that is already on an exciting journey to tell everyone's story with an inclusive working atmosphere where everyone from all backgrounds, religions and with different needs will be supported. To support this work, we have a number of EDI networks that you can join as either a member or ally. These networks include Ethnic Diversity, Faith & Belief, Social Mobility, LGBTQ+, Neurodivergence and Gender Specific Issues

We would be delighted to hear from you if you would like to talk to us about this role before you apply, e.g. regarding workplace adjustments, working patterns, please contact Jon Bichener, Retail Manager, on . No agencies please.

Interviews will be held as suitable applications are received on site at Stonehenge.

You will need to refer to the following documents when completing your application.