Retail Trainer

Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales as well as our Support Office in Alcester, Warwickshire. We’re now looking for a Sales Trainer to join our team in Alcester. The Sales Trainer will be instrumental in supporting our sales teams by developing and delivering effective training programs. The role comes with the responsibility to aid with the coaching and development of our sales teams, working with sales leaders on establishing and closing gaps and networking across the organisation to ensure the sales approach is aligned to the goals of the business. This role is perfect for an experienced sales trainer who is looking to make a meaningful impact in a newly created position. Training Program Development: Design, develop, and update comprehensive sales training programs that cover product knowledge, sales techniques, objection handling, and other relevant topics. Sales Process Improvement: Assess the effectiveness of existing sales processes and identify areas for improvement. Work closely with sales managers to implement strategies that enhance the efficiency and effectiveness of the sales team. Delivery of Training: Conduct engaging and interactive training sessions for new hires and existing sales team members. Utilise various training methodologies, including classroom training, workshops, role-playing, and e-learning, to ensure effective knowledge transfer Performance Evaluation - Implement metrics and key performance indicators (KPIs) to measure the success of training programs. Content Management: Keep training materials up to date with the latest product information, market trends, and sales strategies. Collaboration: Work collaboratively with cross-functional teams, including sales management, marketing, and operations, to ensure alignment between training programs and organisational goals. The successful candidate for this role will need to have proven experience in sales training or similar role. You will have experience in training needs analysis and developing learning interventions. Alongside this experience you will also need analytical skills to assess training program effectiveness and make data-driven improvements. Ability to motivate and inspire individuals to achieve their best performance, along with excellent communication and presentation skills. Career progression opportunities

• Hybrid working, along with travelling out in the field
• Car allowance
• 23 days annual leave + bank holidays
• Blue Light Card offering discounts from business and services
• Access to our employee assistance programme
• Refer a friend scheme

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy. Competitive pay rates We offer competitive pay rates that are well above the national average for office-based and care roles You’ll benefit from expert carer training and the ongoing support of your manager, as well as being part of a friendly care team Flexible / hybrid working Dependent on the role, we may be able to offer hybrid or flexible working so that you can work hours that suit your schedule Generous mileage allowance paid between care calls or for business travel, ensuring you’re never left out of pocket We love supporting our carers to pursue career progression, and will help you achieve nationally recognised qualifications Refer-a-friend bonus With our refer-a-friend scheme, you’ll receive £100 as a thank you when you refer a friend to work for us too (T&Cs apply) Employee recognition scheme You’ll receive a free Blue Light Card, which gives you access to thousands of amazing online and in-person deals and discounts ‘Its completely flexible’ “We all get along and if we need help it’s always there. I got the hours I asked due to having kids … Work life balance Flexibility ‘You will struggle to find carer’s with a better work ethic than those who work for Helping Hands. Management always listen and try their best to help you, all the staff and customers are lovely and they do their best to work around you”… Work life balance Flexibility #