Supervisor (Food Retail)

Orsett Hall now has a fantastic opportunity for a Spa Supervisor to join and support the spa team within their state-of-the-art spa. This stunning hotel is based on 12 acres of landscaped gardens within the Essex countryside Financial Performance To support driving the spa revenue and profit targets To deliver the key performance metrics (therapist utilization, room occupancy, retail % of sales, labour %, income per hour) To assist with the accuracy of all spa performance Support all costs within the business to maximize profit and sales conversion Maximise spa revenue and profit by delivering quality products and service Control of stock security and minimize loss via stock management systems, stock requisition procedures and stock count All Orsett Hall policies on cash, key and all controls are adhered to and followed consistently Implement and maintain controls and procedures to ensure the highest standards, efficiencies and professional operations are in place within the spa Effectively supervise the therapist, reception teams and the treatment range offered by the spa Maintain data integrity of Trybe system, point of sale and spa scheduling systems Conduct all Orsett Hall Spa audits and check lists Prepare reports and provide performance information Deliver Treatments to Orsett Spa standards Sales & Marketing Support with creating and the delivery of an effective sales and marketing calendar for the year, broken down into key promotional activities by month Utilise targets and commission structures to increase sales and profit Training & Development Ensure all Therapists are trained effectively to meet the required standards of the H&B industry, inclusive of hotel training requirements Develop both formal and informal communication channels between the spa team, hotel reception, and food and beverage outlets Ensure performance targets and incentive structures are in place Ensure succession planning is active within the department and provide on-going development programmes for Therapists Proactively support the Health and Safety Policy of the Hotel in conjunction with the Health & Safety at Work Act 1974 Ensure compliance to (COSHH) Regulations 1988 and maintain your department COSHH Register. Comply with the Fire Safety Policy of the hotel Ensure safe working practices are adhered to and Risk Assessments completed Flexibility to work a variety of shifts in line with the needs of the business NVQ Level 3 Beauty qualification or equivalent Staff discount onsite Free onsite parking PLEASE NOTE: We can only consider candidates based in the UK with the legal right to live and work in the United Kingdom.