Internal Sales & Dispatch Coordinator

Job description

The role of internal sales & despatch coordinator is to drive business growth, enhance customer satisfaction and maintain a competitive advantage. This is done through building relationships with new and existing customers, actively identifying, and addressing customer needs and providing personalised solutions to these needs. To build customer relationships through daily contact with customers in branch. To enable the branch to maintain and grow its customer base through various sales and operational responsibilities. As Coordinator you will be an integral link between the sales team and our customers ensuring that all orders are processed and despatched accurately and on time..

Responsibilities

• Contacting new & existing customers to encourage relationships through product knowledge, advice & trust to grow sales. Achieving & exceeding sales targets consistently.
• Timely response to customer enquiries, resolving any potential issues and upselling where possible.
• Effective delivery scheduling and customer contact.
• Process transactions and orders in a speedy, friendly efficient manner. Accurate stock ordering to fulfil customer orders such as Back to Backs & Direct to Site.
• Obtain and grow new accounts through branch customer interactions.
• Build relationships with central specialist teams and liaise with them to showcase current ranges and options available to grow future business.
• Stock ordering for both branch and customer requests completed accurately in a timely fashion.
• Coordinating the movement of goods from branch to customers ensuring goods are despatched on time and according to schedules.
• Ensuring maximum utilisation of vehicles and drivers.
• Working closely with the sales team to ensure smooth operation to deadlines.
• Organising collections from suppliers / customers and completing the relevant documentation.
• Providing customers with the highest possible service both face to face and over the phone.

Skills and Qualifications

Essential Skills

• Passionate about delivering a friendly first-class customer service experience.
• Proven experience within a face-to-face sales and customer service-based role.
• Possess strong communication and interpersonal skills to be a real team player.
• Proactive and able to work on own initiative.
• Proficient in the use of IT and have good computer literacy and telephone skills.
• Ideally knowledge / experience of the construction / building materials industry.