Online Sales & Customer Service Administrator - Urgent Hiring

We are hiring an enthusiastic Online Sales & Customer Service Administrator to join our exceptional team at Jt Dove Limited in Carlisle England
Growing your career as a Full Time Online Sales & Customer Service Administrator is a fantastic opportunity to develop relevant skills.
If you are strong in decision-making, problem-solving and have the right mindset for the job, then apply for the position of Online Sales & Customer Service Administrator at Jt Dove Limited today!

*Job Title: Online Sales & Customer Service Administrator*

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
*Location: Carlisle*
J T Dove Limited are the leading independent builders’ merchants covering North East England, The Scottish Borders, Cumbria and Teesside. Operating from our network of 21 branches we offer a comprehensive stock range of timber and building supplies, heating and plumbing materials, as well as kitchens and bathrooms. We go above and beyond for our customers, building lasting relationships by putting the customer first and ensuring we deliver what you need on time and in full.
Operating for over 150 years, our unique structure as an Employee Benefit Trust ensures all colleagues share in the success of the business and preserves local, long-term employment for all.
*About the role of Online Sales & Customer Service Administrator at JT Dove:*
We are currently recruiting for an experienced Online Sales
& Customer Service Administrator to support our growing online sales
division in Kingstown Industrial Estate in Carlisle. This is an exciting time
to join the team as we continue to expand our online sales offering, developing
our presence across our own online platform as well as eBay, Amazon and others.
*The main duties for this role include:*
* General branch administration.
* Dealing with all aspects of order and service queries.
* Providing responses in a timely manner via phone, email or online platforms including social media.
* Assisting colleagues with order processing, stock management and online inventory, where necessary.
* Supporting the management team in collating sales data and compiling reports, as necessary.
* Collating customer feedback to make recommendations to improve service and customer experience.
* “Go the extra mile” to engage with customers to ensure repeat business.
*The ideal candidate will have:*
* Previous experience in a customer service role.
* Experience of building materials and associated product ranges would be beneficial, although full training can be given to the right candidate.
* Strong administration skills.
* Strong IT skills - A good understanding of Excel would be advantageous but not essential.
* Ability to work to tight deadlines under pressure
*What we can offer you:*
* A competitive salary and benefits package
* Enhanced annual leave which increases with length of service
* Company pension scheme with a generous employer contribution
* Market leading profit share
* Life assurance of 4 times your annual salary
* Enhanced family friendly leave
* Employee Discount
* The opportunity to learn new skills and develop your career
Hours of work are Monday to Friday 07.30am to 5.00pm plus alternate Saturdays 08.00am to 12.00pm.
*How to apply:*
Please submit a CV and cover letter outlining your suitability for the role.
*The closing date for applications is 5.00pm on Tuesday 25th June, 2024.*
Job Type: Full-time
Benefits:
* Company events
* Company pension
* Enhanced maternity leave
* Enhanced paternity leave
* Free flu jabs
* Health & wellbeing programme
* Life insurance
* Profit sharing
* Sick pay
* Store discount
Schedule:
* Monday to Friday
* Weekend availability
Application question(s):
* Please confirm you can reliably commute to CA2 4AA on a daily basis?
Experience:
* Customer Service: 1 year (preferred)
* Administration: 1 year (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Application deadline: 25/06/2024
Remote working/work at home options are available for this role.

Benefits of working as a Online Sales & Customer Service Administrator in Carlisle England:

● Learning opportunities
● Advancement opportunities
● Attractive package