Sales Support Team Manager

Job Description

We are looking for a Sales Support Team Manager to join the Healix Health Sales team, based in Bristol. This is a full-time role, 35 hours per week and you would be expected to occasionally visit our Esher office (Surrey). There is also an opportunity to work from home one day a week.

In this role you will lead and manage the sales support team that provide administrative support in relation to all new business and existing clients. To support the Client Trust Director in the delivery of excellent client and intermediary service by management of the day-to-day administration activities required by both new business and account management teams.

We are looking for an individual with the following areas of expertise:

• Line Management is a critical skill requirement

• Experience within a regulated or controlled environment.

• Experience of leading an administration function demonstrating excellent results.

• Experience of handling conflict and handling difficult situations.

• Experience of creating a high performing working envronment

• Strong attention to detail

• Strong technical, computer skills, fully competent with Excel and other Microsoft packages

• Excellent written and oral communication skills.

• Decision making skills and ability to use own initiative and work independently.

• A diplomatic open style and approach, with excellent verbal and written communication.

• A high degree of accuracy and attention to detail.

• The ability to demonstrate customer led thinking.

• Proactive approach to work and analytical problem solving skills.

• The ability to plan and organise team and own workload, and work well under pressure.

About The Role

The Sales Support Team Leader will be responsible for, but not limited to, the following:

· Leading and motivating a team of sales support co-ordinators.

· Collaborating with sales management to optimise sales processes and improve overall efficiency.

· Co-ordinating workflow within the team to ensure timely and efficient support to the sales team.

· Generate regular reports on team performance and key metrics to Senior Management.

· Analysing sales support metrics and data to identify trends, areas for improvement and opportunities for growth.

· Act as the management lead and escalation point for all Intermediary administration and client administration queries, providing a crucial link between all Healix departments and the client/Intermediary.

· Collaborating with Sales Management to optimise sales processes to all aspects of sales support activities.

· Undertake any other duties, as reasonably required by the Client Trust Director or other Exec Committee member.

Skills Needed

About The Company

We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.

We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.

We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.

More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.

Company Culture

Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.

Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.

Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. 

We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.

Desired Criteria

• Corporate Sales
• Healthcare Scheme experience

Required Criteria

• Line Management experience
• Experience in working within a regulated environment

Closing Date Saturday 29th June, 2024