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Rapport is currently recruiting for an experienced Deputy Guest Services Manager to join our Rapport team, based in our high-profile client’s offices in Canary Wharf. Our client has multiple buildings within the area, and you will play a crucial part in overseeing the Guest Services and Reception areas.
Is this your next job Read the full description below to find out, and do not hesitate to make an application.
You will play a crucial role in supporting the Guest Services Manager in the management of a fun, loving, innovative team of 16 Rapport Ambassadors across the various client’s buildings, supporting the front-of-house operations, ensuring the highest level of service and care to the client, its customers, guests, and service partners in line with service level agreements and set policies and procedures.
This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on delivering the highest levels of client care, outstanding service and memorable experiences to all internal employees, clients, and directors. It is an exciting opportunity where no two days are the same!
This is a full-time, permanent role (40 hours per week), working from Monday to Friday on a shift rota basis between 7 AM and 7 PM as per client’s needs.
Main Responsibilities
Although role content may vary, the main responsibilities within these roles are:
The ideal candidate will
Some of our benefits include:
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, for further information and before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
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