Management Apprenticeship

Why join Apex Hotels?

This is a unique and exciting opportunity to join Apex Hotels in Dundeeon our Management Apprentice Programme.

We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the fantastic team as we believe it is our personality, style and friendliness that makes Apex Hotels

We are looking to nurture and develop the next generation of leaders within Apex Hotels. This great opportunity offers a unique route to achieving a BSc (Hons) Degree in Business Management whilst working to gain the necessary skills and leadership experience required for you to begin your successful management career within one of the UK’s leading hotel groups.

You will be based within the front desk team, reporting directly to the FOM with support from the operations manager. Following your first six months you will have the opportunity to move into other operational departments to learn the core, key elements of the guest journey in those areas, creating the ability for you to support each department at key times. The goal is to support you in your journey in becoming a guest focused manager who will be able to step into each department seamlessly, supporting day to day delivery.

This is an opportunity to join a warm and welcoming team, where you will have fun, meet many new people, make friends, and enjoy your work. Hospitality is such a thriving industry that could take your career in endless directions!

As Management Apprentice, you will play a key role in within the team, using your passion for excellent customer care to motivate and support those around you and exceed guests’ expectations you will:

Responsibilities

• Attend University of Dundee1 day per week for 4 years.
• Participating in ongoing training & development to develop personal and professional skills.
• Ensure the smooth day to day running of the operational area you are assigned in line with Apex Brand Standards.
• Anticipate guests’ needs whenever possible to exceed expectations.
• Support relevant Department Head in the smooth onboarding of our people and timely delivery of operational skills training to ensure the highest standards of guest service and satisfaction.
• Assist in developing and leading hotel specific projects in line with Business Management Curriculum
• Assist in the preparation and presentation of reports on matters related to projects to senior management.
• Demonstrate behaviours reflective of Apex Family Values.

Personal Characteristics and Competencies:

• You will have a passion for the hospitality industry with a desire to progress to a managerial position within the next 5 years.
• You will have the required qualifications to gain entry to the degree level course or be expected to gain these from exams currently being undertaken. For example, a Modern Apprenticeship in a relevant area (SCQF Level 6), OR, A Foundation Apprenticeship in a relevant area and two Highers (English, Maths preferred), OR 4 Highers at Grade B or above.
• You will demonstrate full commitment to managing the demands of full-time employment and academic study.
• You will have good communication and IT skills relevant to the role and be ambitious to develop these skills.
• You will bring your own personality to work to ensure exceptional guest service
• You will have excellent customer care skills to deal with guest complaints in a calm and positive manner and bring to a suitable conclusion
• You will have previous experience of setting high performance standards.

University Programme Requirements:

• Resident in Scotland at the start of their work programme.
• Right to work in Scotland.
• No qualification at the same level in the same subject.

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.

Following your first successful 3 months, you’ll also receive ……

• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
• Involvement in our employee of the quarter and annual recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Critical Illness & Life Assurance cover

About Apex Hotels

Apex Hotels is a stylish and contemporary collection of family owned 4* boutique hotels based in Edinburgh, Glasgow, Dundee, London and Bath. Each hotel has its own unique character, but one thing's for certain, we pride ourselves on delivering a Warmer Welcome to all our guests, no matter which hotel they choose to stay in.

If you'd like to apply, then please click apply. We look forward to hearing from you!

INDP