Operations Manager

Operations Manager

Coleshill, Birmingham

£40,000 per annum

50 hours per week

Our client are looking for an Operations Manager to join their team at their site in Coleshill, Birmingham. The successful candidate will have similar previous experience, or transferable skills in a similar role, within Logistics, Supply Chain and/or Transport.

Main Duties/Responsibilities:

• A 'can-do' attitude and a willingness to take on significant challenges
• Lead and develop the operation team. Support and encourage the team to manage their own learning, creating and developing a team working environment
• Act as a key operations leader
• Build relationships with Clients, through constant contact and advocacy by offering advice, solutions, and proactive issue management
• Recruit, train and supervise drivers to ensure compliance with company policies and safety regulations
• Develop and implement plans that will lead to improvement in company profit
• Maintain an open dialogue with other units' managers so as to organise activities that will enhance the company's general performance
• Oversee the order process to maintain standard KPI's
• Data analysis and Oversight of the schedule and operations
• Ensuring continuous review and improvements of operational processes to ensure accuracy, standards, and compliance
• Respond to more complex inquiries and complaints about transit and operational issues
• Develop a best-in-class team and workplace culture and effectively manage performance and talent development
• Deliver upon contract service level agreements, expectations and value proposition
• Ensure compliance with regulatory requirements for vehicle safety and maintenance
• Monitor traffic conditions and adjust routes as necessary to avoid delays and optimize delivery schedules
• Address driver concerns and resolve any issues of conflicts that may arise during operations
• Conduct regular performance evaluations and provide feedback to drivers to improve performance and productivity
• Probation, PIP, review, assisting HR and other department
• Develop and implement operational plans and strategies to meet company objectives and targets
• Any other task as mentioned by management

Technical Skills:

• Knowledge of the operations of transport, freight, logistics and warehouse
• Strong understanding of logistics distribution, warehousing practices
• Proficiency in Microsoft Office application
• Ability to manage comprehensive reviews
• Experience in budge forecasts and projections

Behavioural Skills:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Negotiation skills and management of third-party vendors/carriers
• Ability to work independently and in a team environment
• Strong organisation skills and time management skills

Soft Skills:

• Ability to manage supervisory duties and performance reviews
• Leadership skills and ability to guide/mentor others
• Customer service orientation
• Flexibility and adaptability to changing priorities and demands
• Attention to detail and accuracy

Other requirements:

• Familiarise yourself with the company Health, Welfare and Safety policy
• Report near misses, accidents and safety concerns to a manager so that they can be properly addressed
• Adhere to the Good Distribution Practice (GDP) regulations
• Familiarise yourself with the company Security Policy

We operate from several prime locations and our team offer a unique service tailored to match your precise needs, and can assist you with the following job roles: Sales Manager, Business Development, Field Sales, Sales Executive, Telesales, Telemarketing and Account Managers.

We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.