Security Manager

Job Introduction

Sodexo is hiring a dedicated Security Manager in  Wirral - CH62 4ZD.  If you are a vigilant professional with a commitment to safety and security, then we want you to be part of our organisation! Join our team and contribute to maintaining a secure and safe environment for all!

What you’ll do:

• To take the lead from a Security perspective supported by the GSM & other members of the Management team to provide strategic Security delivery across all Security related activities within the Unilever Port Sunlight Manufacturing site delivering impeccable customer service and innovation

  • To effectively manage and support a highly capable on-site Security team to deliver against the strategic objectives for the contract, together with the delivery of a 5-star customer experience
  • To drive the Security business forward so it continues to improve, and process are consistent across all areas of Security activity within the Port Sunlight Manufacturing site
  • To take the lead from a Security perspective supported by the GSM & other members of the Management team to provide direction and expertise to the operation by promoting Sodexo strategies and service offer
  • To actively work across the Unilever Port Sunlight Manufacturing site with the Security shift leaders and on-site Security team
  • Alignment of Security activities, processes and procedures across the Unilever Port Sunlight Manufacturing site
  • Work closely and in conjunction with Unilever Safety teams and site management

  2. Accountabilities or “What you have to do”

  Successfully improve and maintain performance in Security services across site (HPC), whilst helping to reducing service costs, to achieve budget / forecast

  • Become the service line expert for excellent service to internal and external clients
  • Support in the Management of Security equipment capabilities (i.e. alarms, access control, CCTV etc) for our client, ensuring existing equipment is maintained to the highest standards and ensure all issues are report to Unilever, for a fix to be arranged
  • Drive excellence in operational delivery to maximise operational excellence
  • Support the development and training of a competent team to deliver a consistent service ensuring effective leadership of all activity
  • Ensure achievement against all contractual service level agreements and key performance indicators
  • Help in the development of policy, strategy and procedures for Security delivery
  • Establish and maintain best practise links with other Security Managers / Leads within the Unilever Group
  • Support the GSM in ensuring that all aspects of the business are conducted in accordance with all relevant statutory requirements and codes of practice.
  • Engage with customers and clients on a routine basis and lead by example in providing excellence in contract and relationship management
  • Manage relationships and key interfaces with the client and the client’s key decision makers
  • Adherence to general standards in accordance with Health and Safety at Work Act (HASAWA) requirements
  • Support the department and have responsibility for all Security related Health and Safety matters ensuring compliance with Sodexo and client procedures
  • Liaison with various external agencies (i.e. Police, Fire Brigade etc) as and when required
  • Ensure compliance against contractual Service Level Agreements
  • To effectively manage the team members working on the HPC site
  • To take the lead from a Security perspective supported by the GSM & other members of the Management team in the writing of processes, procedures, guidelines & audit process for departmental activities
  • Engage with the team and ensure compliance in training, performance management, compliance checks, including personal development & reviews. Check and complete SIA license renewals / vetting, book & manage 1 st aid refresher training
  • Management of Sodexo in-house relief and / or agency officers when applicable, to be cost effective and efficient
  • Continually reviewing existing processes to stimulate continuous improvement and innovation
  • Leading the operations to ensure all site occupants, visitors and guests receive the highest level of 5-star services in a pleasant clean and safe environment.
  • Lead in managing the team and operation to proactively control and develop the co-ordination, planning and organisation of the Security Services.

  3. Key Performance Indicators (KPIs) or “What it will look like when you are doing the job well”

  Services are delivered to the required level across the service portfolio, service excellence as standard

  • Operations are being delivered in compliance to the contract
  • Safety, Health and Environmental compliance in all activities
  • Service Level Agreements are completed monthly with no failures to contractual KPIs
  • Services delivered within budgets with savings & innovations, initiatives suggested & explored where possible
  • Lead a stable & fully integrated on site team with multi skilled management & employees where possible
  • Strive for Unilever’s Security solution to be recognised by our client and Sodexo as a benchmark for service excellence within the contract and wider Sodexo operation

What you bring:

·      Minimum of 3 - 5 years’ experience in a high-profile Security environment

·      Proven track record of initiating and leading demanding business change programmes

·      Exceptional client and customer relationship management skills

·      Excellent communication, influencing and facilitation skills

·      Excellent health and safety knowledge and experience. IOSH desirable.

·      Proven background in multi skilled Security disciplines, Reception, Switchboard experience desirable.

·      SIA Front line licenced

·      CCTV knowledge and licence

·      Excellent IT skills

·      Security IT system knowledge and experience

·      Strong leadership skills

Previous experience in supervision / management or working across multi sites desirable.

What we offer:  

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a 24hr virtual GP Service
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).
• Save for your future by becoming a member of the Mercer Aspire Pension Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.

Ready to be part of something greater?