CUSTOMER SERVICE OFFICER

We have an exciting opportunity for you to join our team of Customer Care Representatives! FedEx is the largest express transportation company in the world. Today with an extensive network in more than 220 countries and territories, we’ve made logistics and warehousing a science. We are 700,000 team members strong, diverse as the world we serve, committed to values focused on care, balance, inclusivity, results, sustainability, and transformation. We recognise that by recruiting remarkable and talented people, we can consistently live up to our promise – delivering an outstanding FedEx experience to all our customers. We are looking for people to join our team of Customer Care Representatives, who together provide advice, services and solutions for our Customers. As a Customer Care Representative, you will be the face and voice of FedEx, providing outstanding customer experiences each and every day. Don`t worry if you`ve not worked in a Care Centre before, we will give you all the training and support you need. Joining our Customer Service team, you will be an integral part of delivering outstanding service for our customers during o ur normal operating hours are currently 8am - 6pm.

• We have full and part time positions available, which will be predominantly Monday to Friday, however Saturday working will be on rotation and between, 8am – 1pm. Advising our customers on how to use FedEx services and tools
• Helping customers resolve service-related issues
• Identifying new opportunities to grow business with our customers
• Working together with other teams at FedEx to make every customer experience outstanding

Computer literacy and ability to easily navigate between different screens and systems

• 52, with an opportunity to earn bonus, along with 23 days holiday.
• A Hybrid working policy, where team members have the opportunity to combine the benefits of working some days in the Care Centre environment and some days working from home
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge, including online language courses
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities

Our site in Gateshead also offers free onsite parking. FedEx is one of the worlds most admired companies and trusted brands year after year. Bring your ideas, individuality, and dreams to our global community. Additional Information Data pubblicazione: Data di chiusura: La nostra filosofia P-S-P (People-Service-Profit) incarna i principi alla base di ogni decisione, norma o attività FedEx.