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• Competitive Compensation and Benefits
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We are looking for a candidate to join our very successful Infrastructure Managed Services Team responsible for Dematic Software's Infrastructure Managed services customer base.
Ideally, candidates will have worked in a mixed operating system environment, and will have previously been involved in the full life cycle of infrastructure deployment projects, including architecture sizing through to deployment and ongoing support. They will be comfortable maintaining and supporting virtualisation technologies and will have worked in a geographically dispersed environment that incorporates public and private cloud technologies.
Dematic software is a leading company in the delivery of innovative software led solutions across a multitude of different industries, that themselves fall under different regulatory requirements- from nuclear and pharmaceutical industries through to standard eCommerce fulfilment solutions. Within our target markets we are seen as leaders in the UK and increasingly the globally.
As an Infrastructure Specialist you will be responsible for the day-to-day support of Dematic customers. The role will involve mainly project work but also providing support and acting upon and monitoring generated alerts, throughout the lifecycle of Dematic customers sites.
You will need to combine a clear commitment to customer satisfaction with technical skills and the ability to troubleshoot and resolve issues that arise. You must have the ability to communicate directly with customers both by e-mail and telephone. Where issues arise that you cannot resolve, you will then be responsible for escalations within the team, to ensure the prompt and satisfactory resolution of customer support cases.
The role will typically require:
While you will be educated and supported on the job, an inherent aptitude to technical problem solving will be required.
The position is office hours based in Stockport and will involve out of hours work and an oncall roster.
Benefits
Essential Skills
Technical Skills:
· Terraform
You can have:
Experience:
Dematic Software is a software development group within the global organisation of Dematic.
Dematic designs, builds, and supports intelligent automated and non-automated solutions empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing facilities, and service centres located in more than 35 countries, the Dematic global network of over 11,000 employees has helped achieve approximately 8,000 worldwide customer installations for many of the world’s leading brands. Headquartered in Atlanta, Dematic is a member of KION Group, one of the world’s leading suppliers of industrial trucks and supply chain solutions.
If you want to be part of keeping the world moving, the KION Group is the right place. Across more than 100 countries worldwide, our solutions improve the flow of material and information within factories, warehouses, and distribution centers. KION´s success is based on our
more than 42,000 committed international employees. With our international brands Linde Material Handling, STILL and Baoli and the regional brands Fenwick, and OM, the KION Group represents the highest possible level of technology and service expertise in the area of forklifts and warehouse technology. Dematic with its automated material handling solutions improve the intralogistics processes in warehouses, production and distribution. We offer interesting jobs and exciting international career opportunities, both in our regional and global operating units and in our overarching group functions within an innovative, forward-looking and fast-growing sector. Our culture is driven by our corporate values: Integrity, Collaboration, Courage and Excellence.
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