1st Line Engineer

1st Line IT Support Engineer Apprentice - Dorset | Kickstart your career with valuable training, growth opportunities, and excellent benefits

We're seeking a motivated 1st Line IT Support Engineer to join a dynamic team in Dorset. If you're passionate about IT, eager to develop your technical skills, and enjoy delivering outstanding customer service, this role offers a fantastic entry point into the IT and telecoms industry.

Why apply for this 1st Line IT Support Engineer apprenticeship?

Because it's more than just a job - it's a pathway to a rewarding career:

23 days holiday plus bank holidays, increasing to 25 after 2 years
Salary sacrifice pension scheme with 3% employer contribution
Opportunities for enhanced sick pay after 1 year and subsequent increases
Death in service benefit after 1 year of service
Contributions towards IT equipment and upgraded desk chair
Free parking on-site
Supportive environment within a reputable telecoms and IT provider with over 30 years' experienceKey Responsibilities:

This role involves providing remote technical support and ensuring high-quality customer service:

Provide 1st Line diagnosis and resolution, aiming for high first-time fix rates
Respond to technical issues via telephone, email, and service portals, escalating when necessary
Manage your workload to meet SLAs and customer expectations
Log and handle all service tickets accurately throughout their lifecycle
Build strong relationships with clients through professional and timely support
Maintain clear documentation using ticketing systems and knowledge basesWhat we're looking for:

We welcome candidates who are eager to learn and align with our values:

Enthusiastic about IT support and customer service
Good understanding of Windows, Microsoft 365, and network basics preferred
Confident in troubleshooting hardware and software issues
Able to work accurately under pressure and meet deadlines
Full UK driving license and a proactive, 'can do' attitude
Previous experience in a helpdesk or managed service environment is advantageousIf you're looking for your first step as a 1st Line IT Support Engineer in Dorset and want to develop your skills within a growing company, we'd love to hear from you.

Apply now and start your journey in IT support today!

Job Number │ 48887 / INDINDUSTRIALWC
Location │ Dorset
Role │ 1st Line IT Support Engineer

Feel free to reach out to us if you're ready to launch your career in IT support.

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy
Only candidates based in UK and eligible to work in UK are allowed