Administration Apprentice

WHO ARE WE?

Newmedica is one of the leading providers of NHS-funded ophthalmology services in England.

• Our Purpose is to make a difference


• Our Vision is a society where everyone can get access to free or affordable world class treatment for advanced eye conditions without any unnecessary delay or worry


• Our Mission is to revolutionise the care and treatment for patients facing the prospect of sight loss by creating a new national network of specialist eye clinics that have a seamless link with all optometrists and GPs

We provide services for NHS ICBs, NHS Trusts and Foundation Trusts, and other providers of NHS funded services. We deliver over 125,000 patient interactions annually, including outpatient appointments, diagnostic testing and eye surgery. Our services are delivered through a variety of models including Managed Services and Ophthalmology Joint Venture (OJV) Partnerships.

What are we offering you?

• Up to 5% annual bonus. Subject to criteria being met.


• 200 hours annual leave plus bank holidays (pro rata)


• Birthday Vouchers


• A company pension scheme
  


• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service, discount retail vouchers.


• An environment where your learning and development is supported through a range of various learning tools and courses. We are committed to ongoing CPD for all colleagues.   


• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients


• Excellent transport links – located within 1 mile of junction 6 of the M5;


• Free on-site parking.

KEY RESPONSIBILITIES:

• Provide general administrative support to the Governance and Administration Teams.


• Assist with routine governance tasks, such as ensuring documents are kept up to date and stored correctly.


• Support the logging and basic tracking of incident reports under supervision.


• Help with the coordination of audits and quality improvement activities, including gathering information and completing simple assigned audits.


• Assist with preparing agendas and taking notes for meetings, with guidance.


• Help maintain policies, procedures, and standard operating documents as directed.


• Support colleagues in monitoring compliance with healthcare standards (e.g., CQC).


• Assist with collecting and organising data needed for reports on performance, patient safety, and quality.


• Communicate with clinical and non‑clinical staff to gather information when required.


• Support the administration of patient feedback processes, including surveys and basic tracking.


• Handle confidential information appropriately, following training and guidance.


• Assist with updating risk registers and recording follow‑up actions as directed.


• Carry out general office duties such as booking patients, managing correspondence, filing, and answering queries.


• Participate in training and complete apprenticeship tasks in line with learning objectives.

PERSONAL SPECIFICATIONS:

• GCSE Math’s and English Grace C or 4+.


• Strong communication and interpersonal skills written, face to face and over the phone.


• Demonstrates clear understanding on confidentiality and information governance.


• Has a clear understanding of equality and diversity, and demonstrates a non-judgmental approach.


• Methodical with excellent attention to detail.


• Ability to work without close supervision, prioritising and organising own workloads in order to meet specific deadlines.

For the full job description or any questions, please contact: [email protected] 

STATUS OF THIS DOCUMENT

• This job description is a guide to the work that you will initially be required to undertake.


• It may be changed from time to time, in consultation with you, to meet changing circumstances.


• It does not form part of your contract of employment.

CRIMINAL RECORDS DECLARATION

• Newmedica is exempt from Rehabilitation of Offenders Act (1974) and we will ask applicants to disclose details of convictions, irrespective of whether they are spent or not.

SAFEGUARDING

• It is the responsibility of all Newmedica employees and contractors to fully comply with Newmedica’s safeguarding policies and procedures.


• Individuals must ensure that they understand their role in protecting adults and children that may be at risk of abuse.