Aftermarket Service Administrator Apprentice

Job Title 

Sales and Service Support technician Apprentice – EMCO WHEATON

Location 

Ingersol Rand Transport Solutions, Cross Lane, Tong, Bradford

About Us

EMCO Wheaton and TODO are part of the Ingersoll Rand Transport Solutions family EMCO Wheaton has been the first name in premium fluid transfer systems engineered to meet and exceed the growing demands of businesses across the fuel transportation spectrum. From fuel tank truck equipment to bus fleet and aviation fuelling systems, EMCO Wheaton designs and manufactures bespoke solutions that help keep vehicles moving safely and efficiently at all times.

TODO is the pioneer behind the revolutionary DRY-BREAK couplers and is recognised as the leading provider of couplings and accessories across many different sectors when transferring liquids and gases whether it’s a major chemical facility, offshore rig or LPG site.

Job Summary

Providing support to internal and external UK Oils Division Service and Sales department.

Responsibilities

• Working as part of the Emco Wheaton Service and Sales team supporting the UK and Eire Network.


• Assist and Process of all aftermarket Service returns.


• Supporting Inside Sales and actioning requests as directed.


• Shipping of spare parts from Bradford IRTS.


• Understand customer needs and action as directed.


• Rotating through various departments during apprenticeship to gain an understanding of the Emco Wheaton products and its operations.

Basic Qualifications

• Driving Licence would be desirable


• Ability to undertake technical learning; both practical and theoretical.


• Interpersonal skills with high levels of customer service.


• Exceptional listening skills.


• Basic Computer skills

Travel & Work Arrangements/Requirements

Fully site based, with possible travel

 Key Competencies

Absolute KEY skills needed for role

• Ability to undertake technical learning; both practical and theoretical.


• Interpersonal skills with high levels of customer and technician service.


• Exceptional listening and communication skills.

What we Offer

• Company Pension Contribution


• Westfield Health Medical Cover


• 25 Days Holiday + 8 Bank Holidays (Option to purchase up to 5 days’ pro rata for part time)


• Free parking


• Death in Service Benefit of 4x salary


• Cycle Scheme


• Employee Assistance Programme


• Refer a Friend Scheme


• Electric Car Scheme (after probation period)


• 10% of salary in shares after 1 year of employment