Apprentice First Line Support Engineer

Job Description – Apprentice First Line Support Engineer

The
Opportunity

Our client is recruiting for an Apprentice
First Line Support Engineer to join their team in Bishops Stortford
Herts.

The Level 3 Information Communication
Technician apprenticeship programme that we are offering, will allow
you to kick-start your career in an industry that is constantly evolving,
dynamic and transformational.

The steps
you take will provide you with valuable first-hand experience, knowledge,
skills and qualification to help really drive your career forward. We are here
to guide and support you every step of the way!

The Position

Excellent
opportunity for you to join this support help desk team and work in a varied
and busy professional environment.

The Business:

Established
over 30 years with an enviable reputation for exceeding customer expectations,
and low staff turnover, they require an engineer to join their Support &
Services team.

Recognised
as the longest established MSP in the area they offer a wealth of IT services
such as - PC Support, IT Security & Hosted Services, Field Services and
much more to diverse businesses both locally and throughout the UK. 

We
have been massively successful with apprentices over the past years. We’ve
successfully trained up 6 members of staff from apprentices. Most of which have
been taken on as full-time employees following their training! We pride
ourselves on creating an environment which supports development of young IT
professionals.

The
Role:

You
will be working alongside the team of currently, 9 support staff. Taking
support tickets from customers, communicating with the users, listening, and
resolving their issues by remote access via their RMM and ticketing system.
Work on special projects, investigating new technology and services.
Collaborating with other team members and individually. They encourage staff to
further their certifications by mentoring and paying fees. The team work
closely together providing a great working environment.

Benefits:

·       Personalised
‘Development Plan’ allowing you and management to collaborate on your future
development. This includes certifications you aim to complete, customer service
training and Helpdesk KPIs. Each level of the development plan that is
completed is rewarded with salary increases.

·       Flexible
& Remote Working - Once trained, your work schedule will allow both remote
working and office.

·       Full
Private Medical insurance for all employees.

·       Regular
staff socials

·       Kitted
out staff room for breaks – Pool table, chilled drinks fridge.

·       Holiday
loyalty program – Increased holiday allowance for long standing staff members.

·       Free
parking

Required
Skills:

·       Strong
communication skills / Excellent telephone manner

·       Knowledge
of Windows OS and Microsoft Office packages.

·       Ability
to think on your feet and solve any complex issues with empathy.

·       Keen
to learn.

·       Desire
to gain further industry recognised qualifications
(With assistance from the company)

Eligibility Criteria
Individuals must have a valid and eligible residency status to
apply for this role.

About ITP
We help employers develop their best talent
and inspire the next generation through apprenticeships, mentoring and
training, we’re plugging the UK’s digital skills gap to provide a workforce for
the future.

If this sounds like the role
for you, get in touch! Once we receive your application, one of our team will
be in touch to help you with the next stage.

The ITP are working
on behalf of a third party to advertise their vacancy.  By submitting your
CV, you agree to be contacted by The ITP and your information to be passed on
to a third party.

Safeguarding and Values Commitment

The
ITP is committed to safeguarding and promoting the welfare of learners and
expects all staff and volunteers to share this commitment. Successful
appointment to this role will require satisfactory completion of recruitment
checks.

At
the ITP, we are fully committed to safeguarding and promoting the welfare of
all learners and creating a safe, inclusive, and respectful workplace. We
expect every team member to:

• Uphold and
  champion our values, code of conduct, and safeguarding principles.
  
• Take personal
  responsibility for understanding and adhering to all safeguarding
  procedures and policies.
  
• Promote a
  culture of safety and wellbeing through a proactive “do no harm” approach.
  
• Recognise and
  act on their responsibility in supporting, strengthening, and enforcing
  safeguarding practices across all areas of work.
  
• Understand and
  meet any role-specific safeguarding duties — including, in this position,
  actively identifying and reporting concerns, engaging in relevant
  training, and modelling safe and inclusive behaviours in all apprentice
  interactions.
  
•  
  

At the ITP, our company culture is important to us, and all
employees and consultants are expected to operate in line with our values:

·       We
change lives - We strive to make a difference for our apprentices,
clients, members, ourselves, and our team on a daily basis. We push for
diversity and inclusion in our industry by challenging perceptions. We embrace
individuality. We believe that everyone is equally important.

·       We are
genuine and honest - We breed trust amongst clients, apprentices, members,
and the team. We take responsibility for our words, actions, and results. We
are human. We encourage one another through honesty and transparency.

·      

·       We are
Personable - We remind ourselves what it’s like to be in others shoes. We
have authentic conversations; we are real and so are our relationships.

·       We are
stronger united - We share our knowledge and experiences. We celebrate one
another on our achievements. We value and encourage one another because we win
or lose as a team.