Apprentice First Line Technical Supprt

Job Description – Apprentice First Line Technical Support

The
Opportunity

Our client is recruiting for an Apprentice
First Line Technical Support to join their team in Earls Barton NN6.

The Level 3 Information Communication
Technician apprenticeship programme that we are offering, will allow
you to kick-start your career in an industry that is constantly evolving,
dynamic and transformational.

The steps
you take will provide you with valuable first-hand experience, knowledge,
skills and qualification to help really drive your career forward. We are here
to guide and support you every step of the way!

The Position

We are looking for a friendly, enthusiastic
and technically minded individual who is keen to develop their skills and build
a career within the telecoms and technology industry.

The ideal candidate will have:

·       A friendly and
approachable personality – this will be a
customer-facing role, so we're looking for someone who is confident dealing
with people and represents the company professionally.

·       Excellent communication
skills and telephone manner – comfortable speaking
with customers both over the phone and in person.

·       A BTEC or A Level
qualification in IT, Computing or a related subject – providing a good foundation of technical knowledge.

·       A genuine interest in
technology – someone who enjoys technology, is naturally
curious about how things work and keeps an interest in new products and
developments.

·       A willingness to learn – previous telecoms experience isn't essential. We're looking for
someone enthusiastic about developing new skills and learning about areas such
as VoIP phone systems, broadband, networking and other business technologies.

·       A practical,
problem-solving mindset – someone who enjoys
working through problems, troubleshooting issues and finding solutions.

·       Good organisation and
attention to detail – able to follow processes, keep accurate
records and complete work to a high standard.

·       A full UK driving licence – the role will involve
travelling to customer sites when required.

·       Lives within
approximately 25 minutes' drive of Earls Barton – ideally within the wider Northampton, Wellingborough, Rushden,
Kettering and surrounding area.

The Type of Person We're Looking For

Qualifications and technical ability are important, but attitude and
personality are equally important to us. We're looking for someone who is
personable, reliable and eager to learn.

The right candidate doesn't need to know everything from day one. We
want someone with a good foundation in IT and a genuine enthusiasm for
technology who can develop their technical knowledge through training and hands
on experience.

They should be equally comfortable working with technology and dealing
with people, providing customers with a friendly, professional and helpful
experience.

Eligibility Criteria
Individuals must have a valid and eligible residency status to
apply for this role.

About ITP
We help employers develop their best talent
and inspire the next generation through apprenticeships, mentoring and
training, we’re plugging the UK’s digital skills gap to provide a workforce for
the future.

If this sounds like the role
for you, get in touch! Once we receive your application, one of our team will
be in touch to help you with the next stage.

The ITP are working
on behalf of a third party to advertise their vacancy.  By submitting your
CV, you agree to be contacted by The ITP and your information to be passed on
to a third party.

Safeguarding and Values Commitment

The
ITP is committed to safeguarding and promoting the welfare of learners and
expects all staff and volunteers to share this commitment. Successful
appointment to this role will require satisfactory completion of recruitment
checks.

At
the ITP, we are fully committed to safeguarding and promoting the welfare of
all learners and creating a safe, inclusive, and respectful workplace. We
expect every team member to:

• Uphold and
  champion our values, code of conduct, and safeguarding principles.
  
• Take personal
  responsibility for understanding and adhering to all safeguarding
  procedures and policies.
  
• Promote a
  culture of safety and wellbeing through a proactive “do no harm” approach.
  
• Recognise and
  act on their responsibility in supporting, strengthening, and enforcing
  safeguarding practices across all areas of work.
  
• Understand and
  meet any role-specific safeguarding duties — including, in this position,
  actively identifying and reporting concerns, engaging in relevant
  training, and modelling safe and inclusive behaviours in all apprentice
  interactions.
  
•  
  

At the ITP, our company culture is important to us, and all
employees and consultants are expected to operate in line with our values:

·       We
change lives - We strive to make a difference for our apprentices,
clients, members, ourselves, and our team on a daily basis. We push for
diversity and inclusion in our industry by challenging perceptions. We embrace
individuality. We believe that everyone is equally important.

·       We are
genuine and honest - We breed trust amongst clients, apprentices, members,
and the team. We take responsibility for our words, actions, and results. We
are human. We encourage one another through honesty and transparency.

·      

·       We are
Personable - We remind ourselves what it’s like to be in others shoes. We
have authentic conversations; we are real and so are our relationships.

·       We are
stronger united - We share our knowledge and experiences. We celebrate one
another on our achievements. We value and encourage one another because we win
or lose as a team.