Apprentice Housing & Property Assistant

The role provides practical experience as you begin your career in the housing and property sector, covering tenancy management, customer service, and housing operations, supporting residents and the wider housing team.

You’ll work closely with the Senior Maintenance and Compliance Officer to ensure maintenance and repairs are actioned in line with timescales and in accordance with government regulations.

Personal Qualities

• Effective IT Skills, including Microsoft and Outlook.
  
• Active Listening – fully engaging with other members of the organisation.
  
• Time Management – basic time management skills to allow for executing tasks
  
• within certain time limits.
  
• Teamwork – able to work as part of a team in order to achieve common goals.
  
• Trust & Integrity – works in an ethical and empathetic manner.
  
• Dependability – consistently fulfils own commitments and meets expectations
  
• of peers.
  
• Reliable and punctual, and shows commitment to the role through being
  
• motivated, enthusiastic and adaptable.
  
• Has a willingness to listen and learn from line managers and peers as well as
  
• from training provider.
  
• Communicates well - is pleasant, polite and able to follow basic instructions.
  
• Problem solving abilities, can think processes through and not give up on
  
• challenging situations.
  
• Ability to hold conversations with our stakeholders in person and over the
  
• telephone.
  

Desirable:

• Experience working in the housing sector.
  
• Experience working in a family -owned small business.
  
• Knowledge and use of property management software.
  
• The ability to drive and have a reliable vehicle to be able to get into the office. We are on a couple of bus routes but you may need to check this out first.
  

Responsible for apprenticeship course:

• Understand the current and historical context of the housing market.
  
• Understand the organisations background and the services they provide along with policies and procedures.
  
• Learn legislation and regulations in relation to Landlord and tenant law, legal frameworks and codes of practice.
  
• Understand housing services which includes compliance, maintenance, repairs, lettings and sustainment
  
• Learn how to report defects and common problems along with health and safety issues in
  
• relation to property.
  

Role Responsibilities:

• Answering calls professionally and calmly, taking relevant information on board, to provide first -time fix solutions.
  
• Contacting contractors and assisting with the day to day and routine maintenance works along with the compliance works.
  
• Planning works with the tenant and/or support workers to ensure a smooth and efficient process for the works to be completed.
  
• Delivery of excellent customer services.
  
• Managing the support inbox.
  
• Entry of repairs onto SASSHA.
  
• Updating SASSHA repair status.
  
• Chasing of contractors for timely completion of works.
  
• Coding of repair invoices in preparation for finance team.
  
• Research of new contractors.
  
• When new contractors are employed, ensure they are registered or work directly under the supervision of a government approved scheme such as BAFE, NICEIC or Gas Safe.
  
• Achieving and improving the service delivery standards, identifying any areas of concern for improvement.
  
• General & Intensive Housing Management Responsibilities.
  
• Assist with the property visits reporting and associated work.
  
• Working collaboratively with internal and external partners to achieve agreed objectives.
  

PERSONAL DEVELOPMENT

• To actively participate in own performance management reviews, objective setting and any training identified as required.
  
• To fulfil own agreed personal development and training programme within the apprenticeship guidelines.
  
• To attend staff training as and when required in line with the development process of this position.
  

GENERAL

• Maintain a safe working environment and comply with the Health and Safety at Work Act 1974, along with the Health and Safety policies and procedures of the Company.
  
• To comply with and work within all IKE policies, procedures and guidelines, to comply with Data Protection and safeguarding legislation and IKE policy on maintaining personal information and client confidentiality.
  
• To ensure that IKE’s Equality and Diversity policy is fully implemented at all times.
  
• To ensure Health and Safety policies are fully implemented at all times and to carry out safety checks as required.
  
• To maintain the confidentiality of tenant information within Data Protection and any other relevant legislation and guidelines.
  
• To comply with all of IKE’s policies, procedures, financial regulations and standing orders.
  
• To comply with the companies Health and Safety policy.
  
• To comply with the companies Code of Conduct by behaving in a positive professional manner at all times.
  
• To demonstrate commitment to valuing diversity and upholding the company’s equal opportunities and diversity policy at all times.
  
• To contribute to the building of a staff culture where every person feels empowered and valued.
  
• To undertake other duties commensurate with this post, as directed by your line manager and senior managers.
  
• The responsibilities of this post may vary from time to time without changing the general character of the post or level of responsibility entailed.
  

37.5 per week, normally between 8.30am and 4.30pm Monday to Friday

You will undertake a level 2 Housing & Property Assistant Apprenticeship though Learning Curve Group.