Apprentice IT Service Desk Support Technician

We have an opportunity for an Apprentice IT Service Desk Support Technician to join us at SNG.  

You'll be part of our IT Service Team, with an office base in Basingstoke. 

The salary starts from £15,680 depending on your age and experience. 

About SNG  

SNG (Sovereign Network Group) is one of the largest housing associations in England. 

Our purpose is to provide good, affordable homes in thriving communities. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.   

Everything we earn, we reinvest so that our customers - now and in the future - have a sustainable home in a thriving community. 

  
The Apprenticeship 

As a Trainee Service Desk Support Technician, you’ll provide first-line IT support to colleagues and be the first point of contact when they need help with technology. 

You’ll learn how to identify and fix common IT issues, keep accurate records, and work with other teams to resolve more complex problems. Your role will help ensure colleagues can get back to work quickly and have a positive experience. 

In this role, you will: 

• Record and manage IT requests and issues using a service system 

• Help fix common problems such as login issues, Wi-Fi connection, or password resets 

• Escalate more complex issues to specialist teams with clear information 

• Keep users updated on the progress of their requests 

• Follow up to make sure issues are resolved 

• Support the team in meeting service targets 

You’ll also spend time shadowing experienced analysts, including at the Tech Bar, to learn how to assess and resolve hardware and software issues. 

Throughout the apprenticeship, you’ll develop skills in customer service, problem-solving, and clear communication. You’ll also gain an understanding of how IT service teams work, including priorities, service standards, and continuous improvement. You’ll be trained to use tools such as remote support software and the organisation’s IT service system. 

You'll also be attending college to complete a Level 3 Information Communications Technician qualification.  

At SNG, our apprenticeships are designed to give you the confidence, training and skills to build a meaningful and successful career. 

The Details 

• We have attached a Candidate Guide to this role. This will help you with the application form and let you know what questions we are going to ask you. 

• To complete the Level 3 course you'll ideally have, or be working towards a Maths and English GCSE 

• You can apply until midnight on the 23rd June 2026 

• We will let you know if you will be invited to our assessment days by Tuesday 14th July 

• The assessment day will take place on the 24th July, please make sure you are available. 

Candidate Guide

Job Description