Apprentice Maintenance Assistant

Job Purpose:
The Apprentice Maintenance Assistant will support the maintenance team in maintaining Lucy Properties’ residential portfolio to a high standard, ensuring properties remain safe, compliant, functional and well presented for tenants.  Working towards a Level 2 Property Maintenance Operative Apprenticeship, the apprentice will develop practical skills across a range of property maintenance disciplines including fault finding, repairs, preventative maintenance, painting and decorating, basic plumbing, carpentry and general building maintenance.

Job Context:
The Apprentice Maintenance Assistant is an entry-level role designed to develop the knowledge, skills and behaviours required to become a competent Property Maintenance Operative.  Working alongside experienced members of the Maintenance Team, the apprentice will gain hand-on experience in the maintenance, repair and improvement of Lucy Properties residential rental portfolio.

The role supports both planned preventative maintenance and responsive repair activities, helping to ensure properties are maintained in a safe, compliant and cost-effective manner.  The apprentice will learn how building systems operate, including basic electrical, plumbing and safety systems, and will develop the ability to diagnose faults, carry out minor repairs and contribute to maintaining high levels of customer satisfaction.

The role combines workplace learning with formal college attendance and off the job training requirements as part of the Level 2 Property Maintenance Operative Apprenticeship programme.

Job Dimensions:
Lucy Group Ltd is a private company with interests in property and manufacturing. The property division has been in existence for over 50 years and is one of the largest private landlords in Oxford, providing homes for over 700 tenants in over 300 properties. The business owns, lets and manages its own housing stock.

This role will predominantly be based at our head office in Oxford and reports to the Maintenance Manager.

Key Accountabilities:

• Assist with the delivery of property maintenance activities across the Lucy Properties portfolio
• Support planned preventative maintenance programmes and reactive repair works.
• Carry out routine inspections of buildings, fixtures and equipment, reporting defects and maintenance requirements.
• Assist in fault finding and diagnosing maintenance issues under supervision. 
• Undertake minor repairs and refurbishment works including:
  -    Basic plumbing and drainage repairs
  -    Painting and decorating
  -    Minor carpentry & Joinery repairs
  -    Basic plastering, tiling and flooring repairs
  -    General building fabric maintenance 
• Use tools, equipment and materials safely and in accordance with training and company procedures.
• Maintain accurate records of maintenance activities using digital systems and job management software.
• Support external contractors and work colleagues during maintenance projects and property improvements.
• Ensure work areas are left clean, safe and tidy and that waste materials are disposed of appropriately.
• Follow all company policies, health and safety procedures and statutory requirements.
• Attend college training, complete apprenticeship coursework and maintain evidence required.
• Deliver a professional and customer-focused service when interacting with tenants, contractors and colleagues. 
• Participate in team meetings and contribute to continuous improvement initiatives.

Qualifications, Skills & Experience:
Essential

• A genuine interest in property maintenance, construction, facilities management or building services.
• Willingness to learn practical maintenance skills and complete Level 2 Property Maintenance Operative Apprenticeship.
• Good communication and teamwork skills.
• Basic IT skills and willingness to use digital systems.
• Ability to follow instructions, procedures and health and safety requirements. 
• Positive attitude towards providing excellent customer service. 
• Reliable, punctual, and motivated attitude.

Desirable

• GCSEs (or equivalent) in Maths and English.
• Basic understanding of tools and maintenance/construction activities.
• Previous work experience, volunteering or practical projects
• Full UK driving license or willingness to work towards obtaining one.

Behavioural Competencies

• Willing to learn and develop new skills.
• Takes responsibility for their work and sees tasks through to completion.
• Provides good customer service and maintains a positive attitude.
• Attention to detail.
• Good problem-solving skills.
• Works will with others and treats property with respect.
• Ability to work independently and as part of a team.

Responsibilities:
1) Facilities Management: Report any problems or issues with facilities.
2) Customer Service: Carry out standard customer service activities and handle simple customer inquiries.
3) Inventory: Perform basic inventory-control tasks and checks on quantities, quality, and availability against records, following established inventory-control procedures.
4) Administration: Conduct data entry into company systems, and file information using established procedures to ensure information is accurate and accessible.
5) Work Scheduling and Allocation: Work according to an assigned schedule.
6) Document Preparation: Input content into standard templates. Also take responsibility for collating materials and photocopying them.
7) Document Management: File records or documents as instructed.
8) Operational Compliance: Follow a straightforward mandatory procedure to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
9) Personal Capability Building: Develop and maintain excellent skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Educational Requirements: Upper Secondary School

General Experience Requirement: Very limited work based experience (0 to 3 months)

Managerial Experience Requirement: None