Apprentice Membership Services Consultant

Would you like to join Europe’s leading premium health and wellness group? 

Our team members are the ambassadors of our business and we are on the look out for a passionate Apprentice Membership Services Consultant to join our team!

As an Apprentice Membership Services Consultant, you will work in a fast-paced environment, making a high volume of outbound calls to members who are leaving or have missed a payment, supporting our efforts to reduce member attrition.

In addition to gaining valuable hands-on experience, you will work towards a Level 3 Customer Service Apprenticeship. This will equip you with a strong understanding of customer insights, customer journeys, service performance, and the delivery of outstanding customer experiences, while also developing your knowledge of ownership, accountability, and cultural and environmental awareness.

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.

Some of our perks: 

• Free Club Membership for you and your family! 

• Discount on food and drinks. 

• Discounts on Swimming, Tennis Lessons, and Personal Training. 

• Opportunities for Career Advancement through internal training and development. 

• Wagestream App: Get paid on demand! 

• Access to our Benefits Suite

About you:

As an apprentice you will receive full on the job training for all key elements of the role.

Desired, skills and experience include:

• Eligibility to complete the apprenticeship programme

•  A genuine passion to serve when engaging with members and team members

• Some customer service experience, preferably in a fast-paced environment

• Intermediate Skills in Microsoft Office & Excel

• Strong attention to detail

• Ability to use own initiative and manage own workload

This role will be for 35 hours per week : Shifts Mon-Fri including one Saturday per month (Day back in lieu) and is office based full time in our Club Support office in Hatfield.

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!