Drive Your Career Forward: The Holdcroft Academy Service Advisor & Parts Advisor Apprenticeship

Are you ready to turn your passion for customer service and the automotive industry into a rewarding career?

The Holdcroft Academy is looking for its next generation of Service Advisors and Parts Advisors.

Whether you're a school leaver or looking for a fresh career change, we'd love to hear from you.

This is the perfect opportunity for someone who enjoys working with people, has excellent communication skills, is organised, and has a genuine interest in the motor industry.

We don't just offer a job – we offer a 12-month journey to achieving a nationally recognised Level 3 Business Administration Apprenticeship, giving you the skills and experience to build a long-term career within Holdcroft.

Why Choose the Holdcroft Academy?

Open to Everyone

Age is just a number. Whether you're 16 or 46, if you have the enthusiasm to learn and succeed, there's a place for you.

Earn While You Learn

Receive a competitive salary from day one, with opportunities for progression as you develop your skills.

No College Commute

All training is delivered on-site within our dealerships. There's no need to travel to an external college, making learning practical and convenient.

Expert Support

You'll have a dedicated apprenticeship coach providing one-to-one support throughout your programme, alongside an experienced mentor within your dealership who will guide you every day.

Learn the Holdcroft Way

From your first day, you'll develop the skills, knowledge and professionalism that make up the Holdcroft customer experience.

What You'll Be Learning

Throughout your 12-month apprenticeship you'll gain valuable business and customer service skills while working towards your Level 3 Business Administration qualification.

You'll learn:

• Delivering exceptional customer service both face-to-face and over the telephone.

• Front-of-house reception skills, welcoming customers and creating a professional first impression.

• Booking vehicle servicing, repairs and MOT appointments.

• Supporting customers throughout their vehicle journey, from arrival to collection.

• Preparing estimates, invoices and service documentation.

• Building product knowledge across our vehicle brands and aftersales services.

• Managing customer records using dealership management systems.

• Parts identification, ordering and stock management.

• Working effectively with technicians, workshop controllers and other departments.

• Communication, organisation, teamwork and problem-solving within a busy dealership environment.

Front of House Service Advisor Skills

As a Service Advisor, you'll become the face of our dealership, learning how to:

• Deliver outstanding customer care and build lasting relationships.

• Understand customers' vehicle concerns and communicate effectively with technicians.

• Keep customers updated throughout the repair process.

• Explain technical information in a simple, easy-to-understand way.

• Handle enquiries confidently in person, by phone and via email.

• Manage multiple tasks while remaining calm, organised and professional.

• Create a welcoming, positive experience for every customer who visits Holdcroft.

Requirements

Qualifications

• GCSE English and Maths at Grade 4/C or above are essential.

Key Skills

We're looking for individuals who are:

• Friendly and approachable.

• Excellent communicators.

• Well organised.

• Professional and reliable.

• Confident using computers.

• Passionate about delivering excellent customer service.

• Keen to learn and develop within the automotive industry.

Driving

A full driving licence would be advantageous, but if you're under 17 or currently learning, we simply ask that you're committed to obtaining one when you're eligible.

Ready to Join the Team?

Click Apply Now, visit the Holdcroft Careers website, or apply through the Government Apprenticeship Service.

A Note for Parents & Guardians

We understand that moving from education into the workplace is a significant step.

The Holdcroft Academy has been designed to make this transition supportive, safe and successful.

Dedicated Support

Every apprentice has access to a dedicated apprenticeship coach and an experienced mentor who will support both their personal and professional development.

Structured Learning

Training is delivered within our dealerships, allowing apprentices to learn in a real business environment while being supported by experienced colleagues.

Nationally Recognised Qualification

This programme leads to a Level 3 Business Administration Apprenticeship, providing valuable business and customer service skills that are recognised across many industries.

Safe & Professional Environment

By delivering training within our own dealerships, apprentices benefit from a consistent, supportive and professional workplace without the need to travel to external colleges.

A Career with Opportunity

Our "Growing Our Own" philosophy means we're committed to developing talent from within. Successful apprentices who complete the programme will have the opportunity to secure a permanent role and continue building a rewarding career with Holdcroft.