Apprentice Urban Driver

The successful candidate will be trained to use our high -tech equipment and carry out enforcement action on untaxed vehicles on behalf of the London Borough of Islington including the relocation and removal of vehicles in contravention.

You will learn how to operate within the guidelines established in current legislation and procedures and ensure that all members of the public are treated equally and fairly.

Core Duties and Responsibilities

• To carry out secondary enforcement procedures in a courteous manner, ensuring that our customer care policy is adhered to at all times.
  
• To enforce TMA 2004 legislation and the Council’s policies in respect of parking controls by either relocating or removing vehicles in contravention of the regulations.
  
• To lift & transport vehicles specified for removal action to vehicle pound, in line with contract guidelines.
  
• To use and be responsible for the care and general maintenance of any company equipment allocated in order for daily tasks to be carried out.
  
• To report all occurrences of equipment breakdown and irregularities within the enforcement areas.
  
• Adhere strictly to UK tachograph (tacho) legislation and associated drivers' hours regulations, ensuring the accurate recording of all driving, other work, and mandatory rest periods.
  
• To undertake the duties of the post in accordance with the Quality Assurance systems and procedures within the service.
  
• To deliver all contractual requirements to the satisfaction of NSL and the Client
  
• This role includes enrolment in an Urban Driver Apprenticeship programme. You will be expected to demonstrate a high level of commitment to both day -to -day responsibilities and ongoing professional development.
  
• You will actively participate in structured learning, complete coursework within agreed timelines, and apply your knowledge in a practical environment.
  

Person Specification

• Confident Communication Skills
  
• Self -Motivated
  
• Customer Focused
  
• A love of working outdoors
  
• Ability to work shifts
  
• Ability to work on own initiative
  
• Motivated, resilient, and willing to invest in their future by successfully completing the apprenticeship alongside their role.
  

Knowledge and Skills: Essential

• You must have lived in the UK for the past 3 years. Ability to communicate with customers, often in difficult and demanding circumstances
  
• A full and valid UK driving licence (Category B), Data Protection and Information Security
  
• To ensure that you and your team members adhere to the requirements of the Data Protection Act in respect of confidentiality, security and disclosure of personal data.
  
• To ensure that you and your team members comply with Marston Information Security Management (ISMS) policies and procedures.
  
• To uphold Group Information Security Management (ISMS) policies and report any suspected incidents or any observed weaknesses with the companies Information Security Management System to your Line Manager or the Information Security Manager immediately.
  
• To ensure that you and your team members understand your/their responsibilities to reduce the risk of theft, fraud or misuse of facilities;
  
• To ensure that you and your team members are aware of information security threats, your/their responsibilities and are equipped to support ISMS in the course of their normal work to reduce the risk of human error;
  
• To be responsible for evaluating and reviewing the work carried out in your areas of responsibility including all related security responsibilities
  

Early/Late Shifts, 37.5 hrs/week

You will undertake a level 2 Urban Driver apprenticeship with Learning Curve Group.