Business Operations Administrator

Diocese of Coventry Multi Academy Trust are looking to appoint an inspirational and highly effective Business Operations Administrator Apprenticeship who is committed to supporting St. Michael’s Children & Family Centre to provide excellent services for the children, young people and their families within the community.

Working week 

Monday-Friday

31.5 hours per week

all year round

Wage 

Actual Salary £13,140, fixed term, full year

Qualification 

Business Admistration level 3 

Duration: 18 Months 

Training Provider: LMP Education

Duties and Responsibilities 

Reception 
Undertake reception duties to ensure the reception service is welcoming, secure and efficient 
by:

Dealing with and signposting enquiries appropriately.

Reception – security, deliveries,  appointment bookings, dealing with telephone enquiries, taking messages and passing on as appropriate.

Office Duties 
Including: 
• Processing incoming and outgoing mail. 
• Inputting and retrieving CFC data on to Synergy as directed by the Community Coordinator. 
• Undertake routine office duties and use a range of computer software to maintain and generate documents to meet the business needs of the CFC.

Communication 
To support the internal and external communication of the CFC by: 
• Promotion of Children and Family Centre and partner 
services through the relevant digital means.  
• Support to implement communications projects and strategies under the 
supervision of the Community Coordinator. 
• Monitoring and responding to enquiries coming in via the Children & Family 
Centre email address.  

GENERAL 

• Ensure the implementation of policies and procedures that support St. Michael’s and safeguard and promote the welfare of children. 
  


• Evaluate office systems and contribute to the improvement of processes. 
  


• To develop and maintain good relationships with  partner organisations to support children, young people and families. 
  


• To work flexibly across the CFC to meet the needs of the community. 
  


• To contribute to staff meeting and undertake training and development as agreed  with the line manager.

SUPPORTING THE WORK OF THE MULTI ACADEMY TRUST 
As part of the Diocese of Coventry Multi Academy Trust, the Children and Family Centre 
Manager will be expected to develop and maintain strong, positive relationships with colleagues 
in the Multi Academy Trust and wider community. 

STRENGTHENING THE COMMUNITY 
Leaders should work collaboratively at both strategic and operational levels with parents and 
carers and across multiple agencies for the well-being of all children. 

Skills and Attributes 

• Ability to develop and maintain good relationships with service users, team members and professionals that access CFC
  


• Ability to use administrative and word processing software competently and have excellent organisational skills 
  


• Ability to use initiative and work as part of a team  
  


• Ability to deal with conflict in a professional manner 
  


• Undertake training as part of the Business Operations and  Administrator Apprenticeship delivered by LMP Education 

Education and Qualifications 

Maths and English at GCSE level A-C (4-9) or functional skills equivalent. 

Employer website 

https://www.stmichaels.covmat.org/

#LMP-ADMIN