Customer Experience Assistant (Summer)

At TBCo, we create design-led, sustainable products for home, fashion and gifting, loved by customers around the world. We’re an independent, B Corp-certified brand, on a mission to make an impact through statement design and responsible retail.

We’re looking for a passionate and enthusiastic Customer Experience Assistant to join our team and play a key role in driving the success of our retail store in Leith, Edinburgh through summer.

This role is all about delivering an exceptional in-store experience, ensuring our retail environment reflects our brand values, and supporting sales growth. You’ll be at the forefront of engaging with our customers, styling our products in-store, and ensuring our space is inviting, well-presented, and aligned with our creative vision.

The Role

As a Customer Experience Assistant, you will be responsible for:

• Providing excellent customer service. Ensuring that the shop is replenished, merchandised and clean at all times


• Assisting with visual merchandising and window displays


• Helping to respond to online customer enquiries


• Helping meet and exceed sales targets in-store and online 


• Taking responsibility as a key holder

What We’re Looking For

• Excellent communication and customer service skills


• Previous retail experience


• A passion for fashion and sustainability


• A positive and enthusiastic attitude


• Strong IT skills 


• The ability to work in a fast-paced dynamic environment

Why Join Us

At TBCo, our values are: we are responsible, we are design leaders, we are impactful and we grow together. We’re looking for someone who lives these values and is excited to join our creative, fast-paced team as we continue to grow globally.

Benefits

We want to be more than just a place to work. We offer a range of benefits including: generous employee discounts and team events throughout the year. 

Details

• Location:
  Edinburgh at our Leith store 


• Dates
  June to Mid September (Fixed-term with potential for extension)


• Hours:
  13.5 hours per week, Saturday and Sunday


• Salary:
  £13.45

Please submit your CV and covering letter before our closing date of 19th May 2026