Customer Experience Intern - 6-Month Fixed-Term Contract Perlego | London

Perlego Internship Programme 2026:

Our mission is to make learning accessible to all, so to help us achieve that goal we are launching an internship programme, opening up opportunities for people who dream big and want to change the world.

We’re not looking for someone with years of experience - you might be someone looking for a total career change, a recent graduate or someone who just wants to dive into something new and make an impact.

We're looking for a caring Customer Experience Intern to join us for six months. You'll be on the front line of how our users experience helping learners, educators, and institutional clients get the most out of our platform. This is a fantastic role for someone who enjoys problem-solving, communicating clearly and making people feel genuinely supported.

About Us:

Perlego is an edtech company on a mission to make learning more accessible, engaging, and effective. We build a digital product used by thousands of learners and educators across the world. We're a collaborative, curious team that genuinely cares about education and we'd love to welcome  interns who do too.

What You'll Be Doing:

• Responding to user queries via email, live chat, and support ticketing systems in a timely and empathetic way
• Escalating complex issues to the relevant teams and following up to ensure resolution
• Helping to build and maintain a library of saved responses, FAQs, help articles, and onboarding resources
• Gathering and documenting user feedback and identifying recurring pain points to share with the product team
• Supporting the onboarding of new institutional clients and users, helping them get set up and confident on the platform
• Monitoring support metrics (response times, satisfaction scores, resolution rates) and flagging trends
• Assisting with user surveys and interviews to inform CX improvements
• Collaborating with the product, marketing, and commercial teams to ensure a joined-up user experience

What We're Looking For:

• A genuine interest in education, edtech, or building strategic relationships
• Strong written and verbal communication skills - able to craft warm, professional outreach and tailor messaging to different audiences
• A natural relationship-builder who is personable  and follows through
• Organised and detail-oriented, comfortable managing multiple partners and conversations simultaneously
• Curiosity to use AI for efficiency and to optimise success
• A proactive mindset - able to spot an opportunity and take initiative
• Familiarity with tools like HubSpot, Slack, Claude and Google Workspace is a plus, but not required
• Start Date: August 2026.

What You'll Get:

• £14.80/hr (London Living Wage)
• Mentorship and structured learning throughout your placement
• A genuine contribution to a company with social impact at its core
• A strong reference and support with your next steps