Customer Service Apprentice

Job ID: 6748 | Location: Northampton, Northampton Logistics Centre, DACHSER Ltd. | Work Model: Full-Time | Contract Type: Permanent | Job Category: Customer Service
 

Role: Customer Service Apprentice

Contract: Apprenticeship

Hours: Monday – Friday 0830-1730

Location: Northampton

Why Join DACHSER?

At DACHSER, we’re a global family powering over 83 million shipments every year—from fashion to life-saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods—we keep the world connected.

What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast-paced, supportive team that’s shaping the future of logistics.

Purpose Of the Role:

Provide exceptional customer service and operational support within DACHSER’s fast‑paced logistics environment. By managing customer enquiries, coordinating with suppliers and internal teams, and ensuring accurate administration of orders and documentation, the apprentice helps keep goods moving efficiently through the supply chain. The position plays a key part in maintaining strong customer relationships, supporting daily operations, and contributing to a collaborative, service‑driven team.

Benefits That Support You

At DACHSER, we believe in taking care of our people - inside and outside of work. Here’s what you can enjoy as part of our team:

• Free Car Parking - hassle-free parking every day, so your commute is stress-free.


• 25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.


• Life Assurance - Death in Service benefit to provide peace of mind for you and your loved ones.


• Employee Assistance Programme - confidential support to help you manage any personal challenges affecting your wellbeing and work.


• Employee Discounts - from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.


• Pension Plan - a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.


• Health Perks - free eye tests and money-off vouchers to keep you feeling your best.


• Internal Referral Fees - know someone perfect for the team? Earn rewards by referring great talent.


• Long Service Awards - we celebrate and reward your loyalty and commitment over time.

Join Our Inclusive Family

At DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business — and we can’t wait to meet you.