Level: 1

Department: COO

Location: Southampton, United Kingdom

Contract Type: Fixed Term Contract - Internship

Contract Length: 24 months

At Quilter, we put our customers at the heart of everything we do. Our two-year Early Careers Programme within the COO division is designed to give you a clear understanding of how Technology, Data & AI, and Change work together to support the full customer service journey. From enhancing digital capabilities and strengthening data driven decision making, to delivering change that improves the customer experience, each rotation exposes you to the areas that underpin Quilter’s operational success. 

Throughout the programme, you’ll build practical experience across these three core areas, helping you understand how digital systems, analytics, and organisational change shape how we serve and safeguard our customers, optimise our processes, and evolve as a business. 

What you’ll experience 

Technology 
Gain hands-on experience with the technology systems and platforms that power our business. You’ll explore digital transformation projects and develop awareness of key areas such as information security and cybercrime prevention. 

Data & AI 
Learn how data drives decision making at Quilter. You’ll analyse complex data sets, generate actionable insights, and apply AI enabled tools to support innovation, enhance processes, and influence strategic outcomes. 

Change 
Build core skills in delivering effective change. You’ll learn how to plan and support change initiatives, apply business analytics to measure impact, and work with stakeholders to ensure successful adoption across the organisation. 

How the Programme Comes Together 

As you move through each rotation, you’ll develop a connected understanding of how Technology, Data & AI, and Change shape the customer experience and support Quilter’s operational excellence. You’ll see how digital platforms enable service delivery, how data informs strategic decisions, and how structured change turns ideas into real improvements for customers. By the end of the programme, you’ll have a holistic view of how these functions work in harmony to drive innovation and strengthen Quilter’s longterm success. 

The role is based in our Southampton office, and there will be some opportunity to work from home. 

This role is offering a salary of £24,500.  

Upon successful completion of the programme, you may be offered a position within one of the customer interaction teams.  

Our programme is open to candidates regardless of whether they hold a degree. Please note, however, that we have two programme in-takes each year: one in April and one in September. To be eligible, you must have completed all studies prior to the start date of your chosen in-take, either April or September 2026. 

As part of the programme, we will support you in obtaining a qualification in this area of our business. 

In addition, we also ask that: 

• You are passionate about delivering exceptional service to our customers and are curious to ensure the best possible outcomes are delivered. 

• You possess a strong interest in data collection, interpretation, and presentation. You are enthusiastic about analytics and committed to enhancing this skillset. 

• You are keen to learn more about AI, prompt engineering, predictive analytics and how this can be used in Customer Services. 

• A keen attention to detail, and a curious mind. 

• You will be able to demonstrate that you’re continuously able to develop and adapt in a fast-paced and constantly changing environment and are receptive to all feedback.  

• You are a team player, with the ability to work effectively with colleagues across different departments. 

• You have clear and concise communication skills to liaise effectively with various stakeholders. 

• You are proactive, with a can-do attitude and eager to take on new challenges. 

• You have a strong work ethic and want to grow your career. 

• You are proficient in Microsoft Office and Power BI (Excel, Word, PowerPoint, Outlook etc.) 

We are unable to provide sponsorship for this programme and can only consider candidates who have right to work in the UK. 

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