Level 2 Housing and Property Management Assistant Apprenticeship

Level 2 Housing and Property Management Assistant Apprenticeship at Cottington Close RMO

We are a Tenant Management Organisation.

We manage social housing properties on behalf of the local authority - Lambeth Council

Apprenticeship Overview:

• Salary: £8.00 an hour, Automatic pay increase after one year on programme for 19+ year olds


• Working Week: Monday to Thursday – 10.00 am – 4.00pm (1 hour lunch break)


• Hours: 20 hours per week


• Duration: 15 months


• Level 2 Housing and Property Management Assistant Apprenticeship standard qualification


• Online training supported by our dedicated tutor

• Location: 1 Opal Street, 2nd Floor, Kennington London, SE11 4HZ

What you’ll do at work

• Manage a joint inbox


• Answering the telephone and taking messages


• Manning the front desk


• Issuing and taking payments for parking permits


• Issuing keys


• Carrying out assisted home tenancy checks


• Inspecting communal areas


• Posting letters


• Assist with the day to day running of the Housing Office


• Manage repair satisfaction surveys

Person specification

Desired skills, qualities and qualifications

Skills

• Communication skills


• Understanding of social housing


• Willingness to learn


• IT skills


• Organisation skills


• Customer care skills


• Problem solving skills


• Team working

Desired qualifications

• GCSE English (Grade A*-C/9-4 or Level 2 equivalent) Desirable


• GCSE Maths (Grade A*-C/9-4 or Level 2 equivalent) Desirable

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