Live Chat Agent

At Kovix, we think big, own it, and build better together. We're bringing serious payments infrastructure to the Roblox creator economy, powering the invoices, payouts and disputes behind every commission, asset sale and studio project. For too long, this industry has been left to get by on tools built for something else entirely, general payment links, informal trades and messy Discord DMs. We think creators deserve better than that.

Our mission? To give every creator, from solo freelancer to growing studio, the financial infrastructure any established industry would treat as standard. Whether we're rewriting code, shipping new tooling or resolving a customer query, we make sure we're doing it as one team.

Tasks

As a Live Chat Agent for Kovix, you will play a vital role in ensuring our users receive fast, friendly and accurate support. You will be the face of Kovix to our community, helping creators get the most out of the platform and resolving issues with professionalism and care.

Your main responsibilities may include:

• Respond to live chat enquiries in a timely and professional manner
• Assist users with account setup, invoice creation and payment queries
• Guide users through all Kovix features
• Escalate complex or unresolved issues to the appropriate team member
• Identify and troubleshoot common platform issues reported by users
• Maintain a positive, welcoming tone that reflects our value
• Stay up to date with Kovix features, updates and policies
• Gather user feedback and relay it to the wider team
• Create Help Centre articles

Requirements

Applicants should have fluent written English and the ability to communicate clearly and professionally in a live chat environment. A reliable internet connection and a PC or laptop are essential. You should have a good understanding of Roblox and the creator community, and be comfortable working independently as part of a remote team. The minimum age for this role is 16 years.

Previous experience in customer support or live chat is desirable but not essential. Familiarity with Kovix, Google, a helpdesk system or UK DPA (GDPR) principles would be an advantage, though full guidance will be provided.

All applicants must be willing to uphold our core values and conduct themselves professionally when representing Kovix at all times.

Benefits

This is an unpaid, remote role with no fixed hours, no quotas and no obligation to turn up on any set schedule, work whenever suits you. As part of the Kovix team, you'll have access to a range of benefits that reflect our commitment to valuing the people who make our platform what it is.

All team members receive a complimentary Kovix Pro plan, giving you full access to every feature on the platform. We also love to show appreciation for our team through surprise company gifts such as Discord Nitro, because we believe that going the extra mile should never go unnoticed.

We are always looking for passionate, dedicated individuals who share our vision of empowering the Roblox creator community. If you believe you are the right fit for this role and are ready to be part of something exciting, we would love to hear from you.

We ask that all answers in this application are written in your own words. While we embrace AI as a tool, we want to get to know you, how you think and how you communicate. Applications that appear to have been written entirely by AI may be disqualified, so please keep it honest and keep it you.

We are an equal opportunities employer and welcome applications from all backgrounds.