Operations Intern, Helix

Department: Helix
Duration: 8 weeks 
Reports to: Managing Director, Helix
Working Pattern: Hybrid, 3 days per week in the office
Reference no: 10258

Purpose of Role

Helix is a modern legal delivery team focused on delivering high-quality, efficient and commercially relevant support through a combination of legal expertise, operational discipline, technology and data-led insight. The Operations Intern will support the team with operational coordination, data analysis, reporting and process improvement activity across live workstreams and internal projects. This role offers practical experience in legal operations, client service delivery, technology-enabled working and continuous improvement.

Responsibilities

• Collect, organise and analyse legal and operational data relating to key workstreams, matter progress, deadlines, workload and service delivery.
• Assist with trackers, dashboards and summary reports that help the team understand status, performance, risks and opportunities for improvement.
• Review existing workflows, templates and trackers to identify ways to improve efficiency, consistency and quality.
• Support process mapping and documentation of current ways of working, including key steps, handovers, stakeholders, dependencies and bottlenecks.
• Maintain accurate and organised documentation, including matter trackers, action logs, project notes and shared team resources.
• Prepare practical materials such as checklists, guidance notes, reporting templates and process documents to support consistent delivery.
• Liaise with colleagues to gather updates, clarify information and ensure data is complete, reliable and easy to use, supporting the team to draw actionable conclusions and identify practical next steps.

Required Experience, Skills and Attributes

• Enrolled on or recently graduated from an undergraduate degree. A background or interest in law, business, operations, technology, AI, data analytics or professional services would be helpful.
• Strong organisational skills, attention to detail and ability to manage several tasks to deadlines.
• Confidence working with data, including the ability to interpret information, identify trends and draw practical conclusions.
• Good working knowledge of Microsoft Office, particularly Excel, Word and PowerPoint. Power BI experience would be helpful but is not essential.
• Clear written and verbal communication skills, with the ability to summarise information in a structured and concise way.
• Proactive, curious and collaborative approach, with the ability to work effectively in a hybrid team environment.
• Discretion and sound judgement when handling confidential or sensitive information.

Learning and Development Opportunity

The successful candidate will gain hands-on experience in a modern legal delivery environment, with exposure to legal operations, data-led reporting, process improvement, project coordination and technology-enabled ways of working. The internship will provide practical insight into how operational excellence supports the delivery of high-quality legal services, and how data, technology and process discipline can be used to improve efficiency, decision-making and client service.

Firm Profile

Across more than 80 countries, Dentons helps you grow, protect, operate and finance your organisation by providing uniquely global and deeply local legal solutions. Polycentric, purpose-driven and committed to inclusion, diversity, equity and sustainability, we focus on what matters most to you. www.dentons.com

Inclusion and Diversity

We are committed to building an inclusive culture here at Dentons where our people can thrive, regardless of their background or circumstance. As well as being the right thing to do, it makes good business sense too. A richness of backgrounds, experiences and perspectives helps us best serve our clients and the communities in which we operate. You can find out more about inclusion and diversity at Dentons here: Inclusion and Diversity

Dentons is committed to providing equal opportunities for all. We welcome applications from everyone including of any age, ethnicity, religion, sex, sexual orientation, gender identity, nationality, neurotype, disability, or with parental or caring responsibilities. We are also “Happy to Talk Flexible Working” and welcome conversations about flexible working arrangements.

Dentons is a Disability Confident employer. Candidates with a disability may choose to apply under the Disability Confident Scheme. We will offer an interview to disabled applicants who meet the minimum criteria for the role. Where application volumes are high, we may offer interviews to those who best meet the minimum criteria, consistent with our approach for all candidates.

During the application process, all applicants have the opportunity to tell us about any adjustments or support they require so they are able to perform at their best. Any information you share with us during the application process is treated in confidence.

If you have any questions about this or the role criteria, please email [email protected]. 

NO AGENCIES PLEASE

If you are interested in applying for this position, we welcome direct applications via our careers page, but if you have any questions beforehand, please email  [email protected]. Enquiries only please – applications will not be accepted via email.

Please note that we will not accept unsolicited CVs sent to the business, nor will we accept any associated terms of business.