Quality Assurance Apprentice – Children’s and Adults Services

Role Summary

Resicare is seeking a motivated and enthusiastic Quality Assurance Apprentice to support the organisation’s quality, governance and compliance functions across both children’s and adults services.

This is an excellent opportunity for someone looking to begin a career in quality assurance, compliance, safeguarding and service improvement within social care. The successful candidate will gain practical experience across both Ofsted-regulated children’s homes and CQC-regulated adult residential services whilst completing a structured apprenticeship programme.

Working alongside the Quality Assurance team, the apprentice will support audits, compliance monitoring, governance systems, inspection readiness activity and continuous improvement initiatives. The role will provide exposure to regulatory frameworks, safeguarding processes, quality monitoring systems and operational governance within a multi-service care organisation.

The successful candidate will receive structured supervision, mentoring and development opportunities designed to build competency and create a clear pathway into future quality assurance and governance roles.

Key Responsibilities

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Support routine quality assurance audits across children’s and adults services.

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Assist with reviewing care records, risk assessments, incidents, safeguarding documentation, staff files, medication records and training compliance.

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Help maintain audit trackers, governance systems, action plans and compliance records.

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Support services with inspection readiness activity and organisation of evidence relating to Ofsted and CQC expectations.

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Assist in preparing audit summaries, reports and quality assurance documentation under supervision.

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Attend governance meetings, quality reviews and service improvement discussions where appropriate.

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Support introductory training sessions, workshops and compliance briefings for staff.

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Learn how to identify themes, trends and areas of risk across services.

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Work collaboratively with managers and staff to support improvements in documentation, governance and compliance practices.

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Develop knowledge of safeguarding, regulatory frameworks, quality assurance systems and organisational governance processes.

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Maintain confidentiality and handle sensitive information professionally at all times.

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Participate in ongoing apprenticeship learning, supervision and professional development activities.

Travel Expectations

This is a multi-site developmental role requiring travel between children’s homes, adult residential services and occasional central office locations.

Expected travel includes:

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Supervised visits to services across the organisation

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Attendance at training sessions, meetings and shadowing opportunities

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Travel alongside senior QA staff during the initial development period

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Travel expectations will increase gradually as competency and confidence develop.

Business mileage and approved travel expenses will be reimbursed in line with organisational policy.

Development and Progression

The successful candidate will complete a relevant apprenticeship qualification alongside practical experience within the Quality Assurance team.

Resicare is committed to developing internal talent and creating progression opportunities within quality assurance, governance and compliance functions.

Following successful completion of the apprenticeship, progression opportunities may include:

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Quality Assurance Officer

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Indicative progression salary pathways:

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QA Officer: £36,500–£45,000 + £3,500 car allowance

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Future salary progression will be linked to:

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Completion of apprenticeship requirements

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Demonstrated competency and professional development

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Increased responsibility and operational contribution

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Organisational need and service growth

Person Specification

Essential

Genuine interest in social care, quality assurance and service improvement

Good written and verbal communication skills

Strong attention to detail

Organised and reliable approach

Willingness to learn and develop professionally

Basic IT and Microsoft Office skills

Ability to maintain confidentiality and professionalism

Willingness to travel between services when required

Desirable

Previous experience within care, administration or compliance environments

Awareness of safeguarding principles

Understanding of children’s or adults social care environments

Experience working within a team setting

Qualifications

Essential

Good standard of English and Maths

Desirable

GCSEs (or equivalent)

Health and social care qualification or relevant experience

Additional Information

This role is subject to:

Enhanced DBS clearance

Satisfactory references

Commitment to safeguarding children, young people and adults

Resicare is committed to promoting equality, diversity and inclusion and welcomes applications from individuals from all backgrounds
Only candidates based in UK and eligible to work in UK are allowed