Student Helpdesk Assistant

Your new company
Working for a university based in Cardiff with 2 large campuses. This role requires cover across both Llandaff and Cyncoed.

Your new role

Act as the first point of contact for a wide range of student enquiries.
Efficiently and effectively resolve enquiries from students, staff, and prospective students, either face-to-face, via e-mail & social media, over the telephone, or via the electronic enquiry system.
Record all student enquiries, interactions and appointments onto the relevant recording systems'.
Accurately process and reconcile card payments.
What you'll need to succeed

Excellent interpersonal skills with a friendly and approachable manner, and a strong commitment to delivering the highest standards of customer care.
Experience of working in a busy, fast-paced customer-facing role.
Ability to work sensitively and confidentially, showing empathy and understanding of individual circumstances.
Computer-literate and competent in the use of Microsoft Office suite.
Ability to organise and prioritise workload in order to manage risk and meet required targets and deadlines.
What you'll get in return

£15.15 per hour
Temporary role from 16th November to 18th December with possible extension
Staff parking
Gain experience of working in a busy Higher Education setting.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Only candidates based in UK and eligible to work in UK are allowed