Trainee site support engineer

Job Title: Trainee Site Support Engineer

Department: Aftersales

Reporting to: Aftersales Lead

Location: Soho office & London Sites

Salary: £25,000 - £30,000

Hours: Monday - Friday, 09:00 - 17:30, (1 hour for lunch)

Desired start date: ASAP

Job Description for Trainee Site Support Engineer:

This is an exciting opportunity to begin your engineering journey within the HVAC industry, supporting a revolutionary heating / cooling solution in a dynamic and growing team. As a Trainee Site Support Engineer, you will assist our Site Support Engineer's in all aspects of site-based Aftersales support, from installation to commissioning and operational troubleshooting.

You will be enrolled in the company Training Package, a structured development programme that includes mechanical, electrical, and BMS qualifications, tailored to our unique HVAC solution. This role is ideal for someone with a technical background who is eager to learn and grow in a field-based engineering role.

Key Responsibilities for the Trainee Site Support Engineer:

Assisting with Site Activities

Support the Site Support Engineer with diagnostics and fault-finding across electrical, mechanical and control systems
Carry and prepare tools, emergency components and documentation for site visits
Observe and gradually undertake hands-on tasks under supervision
Learn how to interact with Siemens controllers and BACnet integration.Learning the Product

Become familiar with the company unit components and function
Learn to interpret technical manuals (especially the Installation, Operation and Maintenance manual)
Build understanding of installation, commissioning, and maintenance best practices through real-time site work and structured trainingSupporting Communication

Take notes and photographs during site visits for reporting purposes
Learn how to clearly explain issues and solutions to on-site client teams
Build confidence and professionalism in client-facing interactionsCollaboration & Reporting

Assist in drafting reports, issue logs, and follow-ups
Capture frequently asked questions and support the Aftersales and Technical teams with feedback
Be a proactive and collaborative member of the wider team, helping wherever and whenever neededQualifications for the Trainee Site Support Engineer

Maths, English and IT GCE'S (B or above)
Ideally completed an apprenticeship or Level 3 college - level Qualification in Electrical/Mechanical Engineering, Building Services, HVAC or similarKey Skills and Competencies for the Trainee Site Support Engineer:

Desirable

Exposure to HVAC, building controls or BMS systems
Hands-on experience (e.g., internships, junior technician roles, site assistant roles)
Full UK driving license (or in progress)Essential Attributes

Strong desire to learn and grow in a field-based engineering role
Basic understanding of mechanical/electrical principles
Comfortable using standard software (Microsoft word, Outlook)
Organised and reliable, with good timekeeping and a can-do attitude
Willing to work overtime and travel to site locations
Excellent communication and collaboration skillsWhy join our team, as a Trainee Site Support Engineer:

Opportunities for professional development and training
A chance to play a pivotal role in shaping the aftersales division
25 days holiday in addition to English bank holidays
Competitive salary
Team bonus scheme
Pension; company NEST scheme, 4% matched salary sacrifice
3 months fully paid parental leaveThis is a growing company with an excellent order book, well supported team and function into aftercare and currently branching into services globally

For more information and immediate interview opportunities please email CV to (url removed) and call (phone number removed)
Only candidates based in UK and eligible to work in UK are allowed