University Placement - IT Technical Support

Company : Assured Data Protection

Job Type : Internship

Harewood, Leeds

Number of Applicants

000+

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Job Description - University Placement - IT Technical Support

University Placement – IT Technical Support
Company: Assured Data Protection
Location: Leeds
Duration: 9–12 Month Industrial Placement
About Us

Assured Data Protection is a global leader in data backup and disaster recovery managed services, specialising in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support.

We offer a flexible, consumption-based model to grow with our customers’ business, making data protection cost-effective and scalable. Our purpose-built software provides industry-leading monitoring and reporting capabilities to provide actionable insights into customer data protection strategy. Our global data centers ensure data sovereignty, meeting organisations compliance requirements. A dedicated team is always available to recover data and minimise disruption in the event of a disaster.

About the Role
We are offering an exciting opportunity for a placement student to join our Customer Support team. This role provides hands-on experience working at the heart of service delivery, supporting customers and internal teams to ensure data protection services run smoothly and effectively. You will gain valuable exposure to client interaction, incident management, and service operations within a fast-paced cyber security and data protection environment.

Key Responsibilities

Embedded within Level 3 (advanced support) and Level 4 (escalation/project) teams
Exposure to backup policies, schedules, monitoring, and retention
Performing supervised restores and documenting recovery steps
Triaging escalated incidents and performing root‑cause analysis (RCA)
Exposure to ITIL processes, ticket management, and standard operating procedures
Investigative techniques, structured documentation, stakeholder communication, and presenting findings to non‑technical audiences
Supportive mentorship and coaching across the service desk

What You’ll Gain

World experience in a client-facing service environment
Exposure to cyber security, data protection, and cloud services
Insight into incident management and service delivery best practices
Development of communication, organisation, and problem-solving skills
Mentorship and support from experienced professionals

About You

Studying a relevant degree (e.g. Business, IT, Computing, or similar)
Strong communication and interpersonal skills
Highly organised with good attention to detail
Analytical mindset with the ability to solve problems
Eager to learn, proactive, and comfortable working in a team environment

What We Offer

Hybrid working options for flexibility
Regular team-building and off-site company events
A dynamic, inclusive, and collaborative work environment

At Assured Data Protection we value diversity and inclusivity. We offer perks such as flex holidays and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.

You must have the legal right to work in the UK at the time of application, as we are unable to offer visa sponsorship for this role.

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University Placement - IT Technical Support

Job Description - University Placement - IT Technical Support

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