Volunteer Outreach Support

Key Activities:

• Create a welcoming environment within our hubs, taking telephone calls and referrals.
• As part of a team target known areas to assertively engage with rough sleepers/service users and respond to referrals where appropriate
• Build positive relationships with rough sleepers working with them 1.2.1 empowering them to achieve their goals
• Carry necessary supplies such as food, paperwork and other provisions
• Attend outreach centres, community venues and satellite services to engage and support service users/rough sleepers
• Work closely with partner agencies and the community including attend meetings where appropriate
• Support rough sleepers/service user by signposting and advocating for them to access support, being a central person between them and other services
• To ensure that you are aware of and follow the outreach risk assessment/risk management plan that’s are in place
• Keep records of your contacts
• Alongside staff identify ways to remove barriers and find solutions to help engage rough sleepers/ service users.
• Offer and provide overdose awareness information/ naloxone kit
• Provide confidential, easily accessible, non-judgmental advice around substance misuse, safer injecting overdose and what to do in an emergency
• Work with staff to identify service users who have disengaged from services.
• Conduct home visits to engage service users

In carrying out the above duties the post holder will:

• To help Change Grow Live fulfil its role in offering the best service to our clients.
• To perform your volunteering role to the best of your ability.

• To follow the Change Grow Live’s procedures and standards, including health and safety and equal opportunities, in relation to our staff, volunteers and clients.
• To maintain the confidential information of Change Grow Live and of our clients; adhering to Change Grow Live’s policies and procedures
• To meet the time commitments and standards which have been mutually agreed and to give reasonable notice so other arrangements can be made when this is not possible.