Account Support Representative - Remote Work

Job Description:

Textron is seeking a passionate and motivated Account Support Representative to join our team on a part-time basis, working remotely from London, England, UK. As an Entry Level Account Support Representative, you will be responsible for providing excellent customer service and support to our clients, ensuring their needs are met and concerns are addressed in a timely and professional manner.

Responsibilities: - Respond to customer inquiries and provide assistance via phone, email, and chat - Maintain accurate and up-to-date customer records in the company database - Collaborate with internal teams to resolve customer issues and escalate complex cases as needed - Identify opportunities to upsell or cross-sell products and services to existing customers - Assist with account management tasks such as processing orders, managing invoices, and tracking shipments - Provide regular updates to customers on the status of their account and any relevant changes or updates - Work closely with the sales team to support their efforts and ensure customer satisfaction - Uphold company policies and procedures while demonstrating a commitment to excellence in all interactions

Requirements: - 1 year of experience in a customer service or account support role - Excellent communication and interpersonal skills - Strong problem-solving abilities and a positive attitude - Ability to work independently and manage time effectively - Proficiency with Microsoft Office and customer relationship management (CRM) software - Demonstrated ability to work in a fast-paced and dynamic environment - High school diploma or equivalent - Passion for delivering exceptional customer service and exceeding expectations

Benefits: - Employee discounts on Textron products and services - Gym membership reimbursement - Travel and spending expenses reimbursement - Opportunities for career development and growth within the company

Working Environment: At Textron, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing top-notch customer service and building strong relationships with our clients. We encourage collaboration, innovation, and a proactive approach to problem-solving.

Deadline to Apply: Please submit your application by May 29, 2024. We look forward to receiving your resume and cover letter showcasing why you would be a great fit for the Account Support Representative role at Textron.

Equal Opportunity Statement: Textron is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.